JOB SUMMARY

Metro Mind Hospitals is looking for a responsible, empathetic, and proactive Patient Counsellor to support patients and their families throughout their hospital journey. The candidate should possess excellent communication, decision-making, multitasking, and problem-solving skills, along with the ability to handle patient concerns professionally in a psychiatric hospital setting.

KEY RESPONSIBILITIES

- Patient Coordination: Assist patients and their families with appointments, registrations, OP/IP services, and general enquiries.
- Patient Guidance: Explain hospital procedures and service-related information clearly and guide patients to the appropriate psychiatrist, psychologist, social worker, nurse, or pharmacist.
- Appointment Management: Schedule appointments, coordinate with doctors and therapists, and manage follow-ups.
- Patient Follow-up: Contact patients regarding appointments, treatment follow-ups, missed visits, and other service-related requirements.
- Multitasking: Handle calls, patient enquiries, appointment scheduling, documentation, and coordination simultaneously while maintaining accuracy.
- Problem-solving: Identify patient-related issues, take appropriate action, and escalate complex concerns to the concerned department or management.
- Decision-making: Make appropriate routine operational decisions within assigned responsibilities and seek guidance when necessary.
- Complaint Handling: Listen patiently to concerns raised by patients and bystanders, respond professionally, and coordinate timely resolution.
- Interdepartmental Coordination: Coordinate with doctors, psychologists, nurses, pharmacists, receptionists, and other hospital staff to ensure smooth patient care.
- Documentation: Maintain accurate patient records, follow-up details, appointment data, and relevant communication records.
- Admission and Discharge Support: Assist with patient admission, discharge coordination,



billing-related queries, and other administrative formalities.
- Professional Conduct: Maintain patient confidentiality, empathy, skilled boundaries, and a calm approach when handling sensitive situations.

REQUIRED SKILL

- Excellent verbal and written communication skills.
- Strong decision-making and problem-solving abilities.
- Good multitasking and time-management skills.
- Empathy, patience, and a patient-centred attitude.
- Active listening and interpersonal skills.
- Ability to handle difficult conversations and manage stressful situations.
- Good coordination and teamwork skills.
- Attention to detail and accuracy in documentation.
- Proactive attitude, accountability, and willingness to learn.
- Basic computer knowledge and data-entry skills.
- Ability to prioritise tasks and work efficiently in a hospital environment.

ELIGIBILITY CRITERIA

- Bachelor's or Master's degree in Psychology, Social Work, Hospital Administration, Healthcare Management, or a related field.
- Freshers are welcome to apply.
- Prior experience is not mandatory; relevant internships or hospital exposure will be an advantage.
- Candidates must be willing to learn hospital procedures and work collaboratively with a multidisciplinary team.

IDEAL CANDIADTE PROFILE

- We are looking for someone who is:
- Confident, approachable, and professional.
- Capable of managing multiple responsibilities without compromising patient service.
- Calm and composed when dealing with distressed patients or concerned family members.
- Able to take initiative, make appropriate decisions, and accept responsibility.
- Committed to providing a positive patient experience.

WHAT WE OFFER

- Opportunity to gain practical experience in a psychiatric healthcare setting.
- Exposure to patient coordination and multidisciplinary healthcare operations.
- Professional learning and career development opportunities.

Send your resume at [email protected]

📌 Patient Counsellor (Kochi)
🏢 Metro Mind
📍 Kochi