Operations Support Executive – UK Process | EdTech
? Location: Noida | Work from Office
? Shift: 1:00 PM – 10:00 PM (UK Shift)
? Salary: Up to ₹4 LPA (Based on Experience & Interview)
? Incentives: Performance-Based
? Company: NextLeap Education
About NextLeap Education
NextLeap Education is a UK-focused EdTech company helping learners build careers in Data Analytics, Data Science & Generative AI through live programs, practical projects and dedicated placement support.
We are looking for an Operations Support Executive to manage post-enrollment student operations and ensure smooth coordination between students, teachers, mentors and internal teams.
Key Responsibilities
- Conduct onboarding calls for newly enrolled students.
- Explain program structure, LMS, classes, schedules and next steps.
- Handle student queries related to classes, LMS, teachers, mentors and program operations.
- Stay connected with students and manage regular follow-ups.
- Coordinate with teachers, mentors and internal teams to resolve student concerns.
- Track pending issues and ensure timely resolution.
- Follow up on recurring,
pending and additional student payments.
- Maintain accurate student, payment and communication records in CRM.
- Support student engagement and ensure a smooth learning experience.
Requirements
- 1–3 years of experience in Operations, Student Support, Customer Success, EdTech or Academic Coordination.
- Excellent English communication and calling skills.
- Robust coordination, problem-solving and follow-up skills.
- Comfortable communicating with UK-based students.
- Ability to manage multiple students and tasks.
- CRM experience is an advantage.
- Freshers with strong communication and coordination skills may also apply.
What We Offer
- Salary up to ₹4 LPA.
- Performance-based incentives.
- UK-focused work environment.
- Opportunity to work with international students.
- Career growth into Senior Operations, Student Success or Team Lead roles.
? Apply Now: Share your CV on WhatsApp at (phone hidden)