Operations Manager – Future Head of Operations

Location: Remote

Experience: 4–7 Years

Industry: SaaS / Software / Technology

Reporting To: Founder & CEO

Role Overview

Paradiso Solutions is looking for a high-ownership Operations Manager who can become the execution backbone of the company and grow into a Head of Operations / Chief of Staff / COO-level role.

This is not a traditional administrative or coordination-focused operations position. We need a business operator who can drive execution across departments, maintain operating discipline, build visibility through dashboards and KPIs, and ensure commitments are completed.

The Founder & CEO will continue to drive strategy and key business decisions. You will ensure those priorities translate into consistent execution across Marketing, Sales, Product, Engineering, Delivery, Customer Success, Support, HR, and Operations.

Key Responsibilities

Drive Company Operating Rhythm

- Run daily, weekly, and monthly operating reviews.
- Manage planning, Scrum, performance, and cross-functional meetings.
- Ensure every meeting ends with clear owners, actions, and deadlines.
- Maintain execution discipline without requiring constant CEO follow-up.

Drive Cross-Functional Execution
- Coordinate priorities across department heads.
- Track dependencies, commitments, and deadlines.
- Identify bottlenecks and execution gaps early.
- Escalate critical issues and drive them through to closure.

Own Dashboards & Accountability
- Build and maintain operational dashboards, KPIs, and scorecards.
- Run Red / Yellow / Green performance reviews.
- Inspect actual data and work instead of relying only on verbal updates.
- Ensure managers are accountable for agreed outcomes.

Implement & Improve Processes
- Implement systems, workflows, and operating standards created by leadership.
- Ensure teams consistently follow agreed processes.
- Identify operational gaps and recommend better ways of working.




- Improve coordination, reporting, and execution efficiency.

Coach Managers
- Help department heads improve planning, prioritisation, accountability, and follow-through.
- Conduct process walkthroughs and operational reviews.
- Strengthen managers rather than doing their jobs for them.

What We Are Looking For
- Highly organized, systematic, and execution-focused.
- Persistent with follow-up while remaining skilled.
- Comfortable working directly with founders and senior leaders.
- Able to challenge people respectfully and hold them accountable.
- Strong with dashboards, KPIs, action trackers, and operating reviews.
- Comfortable inspecting actual work and identifying gaps.
- Calm, low ego, high ownership, and emotionally steady.
- Able to manage multiple departments and priorities simultaneously.

Preferred Background
- Strong candidates may come from:
- Business Operations
- Program / Project Management
- PMO
- Delivery Management
- Implementation Management
- SaaS Operations
- Chief of Staff / Founder's Office
- Customer Success or Support leadership with broad operational ownership
- Experience in a growing SaaS/software company is strongly preferred.
- Candidates focused mainly on administration, facilities, basic coordination, or only Scrum/Jira ceremonies may not be suitable.

Requirements
- 4–7 years of relevant experience in operations, program management, delivery, PMO, implementation, or similar roles.
- Experience coordinating multiple teams or departments.
- Strong stakeholder and leadership communication skills.
- Experience with KPIs, dashboards,



reviews, and action tracking.
- Strong follow-up and execution discipline.
- Ability to identify risks, escalate issues, and drive closure.
- Good understanding of how SaaS/software businesses operate across Sales, Delivery, Product, Engineering, and Customer Success.

Key Skills
- Business Operations | Program Management | Cross-Functional Execution | SaaS Operations | KPI & Dashboard Management | Stakeholder Management | Accountability | Process Improvement | Project Management | Leadership Coaching | Execution Excellence

What Success Looks Like
- Success in this role means:
- Priorities have clear owners, metrics, and deadlines.
- Department heads are consistently accountable.
- Problems are surfaced early.
- Meetings lead to decisions and actions.
- Dashboards provide real visibility into performance.
- Cross-functional dependencies are actively managed.
- The Founder spends less time chasing routine follow-ups.
- Company execution becomes more predictable and systematic.

Growth Opportunity
- This role can grow into:
- Operations Manager → Head of Operations → Chief of Staff / VP Operations → COO
- The successful candidate will work closely with the Founder & CEO and gradually take ownership of Paradiso's operating system.
- Ultimately, we are looking for someone who can become the CEO's trusted operational right hand and help run the company with strong execution discipline.

About Paradiso Solutions

Paradiso Solutions is a technology-driven organization with Silicon Valley roots and a global presence. We build enterprise software and SaaS solutions that help organizations improve learning, performance, and business scalability.

- Website: www.paradisosolutions.com
- Email: [email protected]
- Contact: 91 (phone hidden)

Pay: ₹80,000.00 - ₹100,000.00 per month

Benefits

- Provident Fund

Work Location: Remote

📌 Operations Manager – Future Head of Operations (India)
🏢 Paradiso Software
📍 India