Role & responsibilities

- Manage the day-to-day operations of Memoliya and ensure smooth functioning of the venue.

- Oversee bookings, reservations, customer inquiries, and appointment scheduling.

- Coordinate with customers to understand their requirements, preferences, budgets, and celebration plans.

- Ensure timely preparation of the venue, including decorations, setup, cleanliness, lighting, and other arrangements.

- Supervise staff and coordinate daily responsibilities to ensure productive operations.

- Manage guest arrivals, welcome guests, and ensure a premium customer experience.

- Coordinate with vendors, suppliers, decorators, and other service providers as required.

- Monitor booking schedules and ensure the venue is ready before each customer arrives.

- Handle customer complaints, special requests, and last-minute changes professionally.

- Maintain records of bookings, payments, expenses, inventory, and daily operational activities.

- Coordinate billing, payment follow-ups, and basic financial reporting.

- Monitor the availability and condition of dcor items, equipment, and other operational supplies.

- Ensure cleanliness, hygiene, safety, and proper maintenance of the venue.

- Identify operational issues and implement solutions to improve efficiency and customer satisfaction.

- Maintain communication with the management team and provide regular updates on bookings, revenue, customer feedback, and operational performance.





Preferred candidate profile

- Excellent verbal and written communication skills.

- Strong customer service and guest relationship management abilities.

- Good leadership, coordination, and team management skills.

- Excellent organizational and time management abilities.

- Ability to handle multiple bookings and tasks simultaneously.

- Strong problem-solving and decision-making skills.

- Basic knowledge of MS Excel, Google Sheets, booking management, and digital communication tools.

- Ability to manage customer expectations and resolve complaints professionally.

- Attention to detail, reliability, and a proactive approach to work.

- Ability to work in a fast-paced, customer-facing environment

Perks and benefits

- Competitive salary package of 20,000- 35,000 per month, based on experience and skills.

- Opportunity to take ownership of venue operations and develop leadership skills.

- Hands-on experience in hospitality, event management, and customer experience.

- Growth opportunities based on performance and contribution.

- Supportive and collaborative working environment.

- Opportunity to work in a creative, premium celebration and experience-based business.

- Skill development in operations management, team coordination, customer relationship management, and vendor management.

- Recognition for strong performance, responsibility, and operational improvements.

📌 Operations Manager (Jaipur)
🏢 Genix Entertainment
📍 Jaipur