Job Title: Telecaller / Customer Support Executive
Employment Type: Contractual (3 months)
- Location: ETV Campus, Flipkart Office, Bangalore
- Work Type: Onsite, rotational shift, 6 days/week
Experience Level: 8months to 2 Years
Job Overview:
We are seeking energetic and customer-oriented Telecallers to join our team immediately. In this role, you will be responsible for reaching out to prospective and existing clients, explaining our products/services, and handling inquiries.
Important Requirement: Fluent Hindi communication skills are strictly mandatory. We are looking for immediate joiners who can start right away.
Key Responsibilities:
- Make outbound calls to potential customers using provided lead lists.
- Clearly pitch products/services, answer customer queries, and address concerns professionally.
- Follow up on warm leads and drive conversions or appointments for the sales team.
- Maintain accurate records of calls, customer interactions, and lead statuses in the database/CRM.
- Achieve daily/weekly call volume and lead conversion targets.
Requirements & Qualifications:
- Language Proficiency: Excellent verbal communication skills in Hindi (Mandatory). Knowledge of English and local languages is an added advantage.
- Availability: Immediate Joiner (07 days notice period max).
- Education: UG is a must
- Experience: Prior experience as a Telecaller, Telesales Representative, or Customer Support Executive is preferred (Freshers with robust communication skills are welcome to apply).
- Skills: Good active listening, phone etiquette, basic computer proficiency, and persuasion skills.