OPERATIONS MANAGER

Cosmic Packaging —

Beyond the Box

Location: Mumbai : Vasai east

Employment Type: Operations & Client Coordination

Reporting To: Founder

About the Role

We are looking for an Operations Manager who will be responsible for managing day-to-day operations, coordinating with clients, and ensuring that every order is executed smoothly from order confirmation to final delivery.

The ideal candidate should be highly organised, responsive, and capable of coordinating between clients, production, design, purchase, quality control, dispatch, and management.

The person will act as a key point of contact for clients and ensure that every client receives proper updates, timely replies, and qualified communication throughout the order cycle.

Key Responsibilities

1. Client Relationship Management

- Act as the primary point of contact for assigned clients.
- Maintain strong and professional relationships with existing clients.
- Understand client requirements, specifications, timelines, and expectations.
- Respond to client calls and messages promptly and professionally.
- Ensure no client query or request remains unanswered.
- Keep clients updated regarding order status, production progress, dispatch, and delivery.
- Handle client concerns and coordinate internally to resolve issues quickly.
- Follow up with clients for approvals, artwork, specifications, purchase orders, and other required information.

1. Order Management & Execution

- Receive and understand confirmed orders from clients.
- Prepare and maintain proper order details and execution schedules.
- Coordinate with the production team to ensure orders are executed as per approved specifications.




- Track every order from PO → Artwork/Approval → Production → QC → Packing → Dispatch → Delivery.
- Ensure production timelines are aligned with committed client delivery dates.
- Identify delays or operational issues in advance and immediately escalate them to management.
- Ensure that the final product matches the approved specifications and client requirements.

1. Internal Coordination

Coordinate closely with:
- Sales / Client Team — for order details and client requirements
- Design Team — for artwork and approvals
- Production Team — for manufacturing schedules and execution
- Quality Control — for quality checks and approvals
- Purchase / Stores — for raw materials and stock availability
- Dispatch / Logistics — for timely delivery
- Management — for escalations and important client matters

1. Client Communication

The Operations Manager must ensure that communication with clients is:
- Clear
- Professional
- Timely
- Accurate
- Solution-oriented

Before communicating timelines, quantities, pricing-related information, production status, or delivery commitments, the candidate must verify the information internally.
1. Order Tracking & Reporting

- Maintain an updated order tracking system.
- Track pending approvals, production status, pending materials, QC status, and dispatch status.
- Prepare daily/weekly operational updates for management.




- Maintain records of client communication and important commitments.
- Highlight delayed, urgent, or high-priority orders to management.

1. Problem Solving & Escalation

- Identify operational bottlenecks before they affect clients.
- Coordinate with relevant departments to resolve production or delivery issues.
- Communicate delays honestly and professionally to clients after confirming the revised timeline.
- Escalate major quality, production, commercial, or client issues to management promptly.

Key Performance Expectations The Operations Manager will be expected to ensure: Client Query → Quick ResponseOrder → Proper PlanningProduction → Regular Follow-UpQuality → Proper VerificationDispatch → On-Time CoordinationClient → Regular & Accurate Updates

Required Skills

- Excellent communication and client-handling skills.
- Strong follow-up and coordination abilities.
- Good understanding of manufacturing/order-execution processes.
- Ability to manage multiple orders simultaneously.
- Strong attention to detail.
- Good problem-solving ability.
- Ability to work under deadlines.
- Proficiency in Excel / Google Sheets and basic office tools.
- Professional WhatsApp and email communication.
- Ability to coordinate effectively with factory and office teams.

Preferred Experience
- 3–7 years of experience in operations, production coordination, client servicing, order management, or a similar role.
- Experience in packaging, printing, manufacturing, FMCG, or related industries will be preferred.

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits

- Internet reimbursement
- Paid sick time
- Paid time off

Work Location: In person

📌 Operation Executive (Thane)
🏢 COSMIC PACKAGING
📍 Thane