Company Description KATCH GO is an innovative ticketing solution transforming the bus transport industry by making ticket sales faster and more convenient. Its user-friendly POS system enables operators to sell tickets directly onboard, streamlining boarding and reducing wait times. Passengers benefit from mobile and contactless payment options, as well as route change and promotion notifications that enhance their travel experience.

Operators gain real-time data analytics to optimize routes, improve operational efficiency, and better manage fleets of any size. By promoting public transport use and improving service quality, KATCH GO contributes to more sustainable and modern urban mobility.

Role Description The Operation Back Office role at KATCH GO is a full-time, on-site position based in Ahmedabad. This role focuses on supporting day-to-day ticketing and bus operations by handling data entry, transaction verification, and system updates in the back office environment.

Responsibilities include monitoring POS and ticketing activities, reconciling financial records, preparing operational reports, and coordinating with front-line teams to resolve discrepancies. The role involves responding to internal and external queries, ensuring accurate customer and operator information,



and maintaining compliance with company policies and procedures. The ideal team member will contribute to smooth operations by maintaining high attention to detail, clear communication, and timely follow-up on operational issues.

Qualifications

- Strong Back Office Operations skills, including data entry, record management, and process coordination.
- Effective Communication skills to collaborate with internal teams and clearly address operator and passenger queries.
- Customer Service skills to support operators and passengers with timely, professional assistance.
- Basic Finance skills to handle reconciliations, track transactions, and support financial reporting.
- Understanding of Sales processes related to ticketing, promotions, and fare structures.
- Proficiency with office software and ticketing or POS systems; ability to learn new tools quickly.
- Strong analytical and problem-solving abilities with attention to accuracy and deadlines.
- Relevant educational background in business, commerce, or a related field; prior experience in transport, operations, or finance support is an advantage.
- Ability to work in office in Ahmedabad and maintain a reliable, organized, and collaborative work style.

📌 operation back office (Ahmedabad)
🏢 KATCH GO
📍 Ahmedabad