Summary of the role :

As an Omni customer support Advisor, you are not just assisting customers — you're inspiring them through the world of sports. This role combines customer service, retail operations, and sports passion, offering a dynamic setting with both support and challenges.

Responsibilities :

=> Ensure high customer satisfaction through guidance and a positive attitude.

=> Maintain high standards of the CRM department by ensuring weekly operational checks.

=> Oversee stock and flow management at the CRM Department .

=> Manage and resolve end to end :

- Customer escalations/complaints
- Customer calls for queries and enquiries
- Daily customer happiness at the Checkout (VSAT)
- Daily Net Promoter Score of the store
- Checkout operations(Billing/returns)




- Maintain and increase the google rating of the store.
- Make monthly performance report for your KPI.

What you bring :

- A graduate degree (any stream).
- 1-2 year of experience in customer service or the sports/retail industry (preferred).
- Patience, energy, and a smile, with the ability to understand and resolve customer queries effectively
- Autonomy in your work and managing work within the team.
- Eager to learn and grow in the eco-system.
- Strong networking

Salary :

- 4.9 LPA - 5.4 LPA

You can also reach out directly on - [email protected]

📌 Omni Customer Support Advisor (Mumbai)
🏢 Decathlon
📍 Mumbai