? Hiring: Customer Support Supervisor – International BPO ? Location: Kolkata ? Role: Customer Support Supervisor ? Shift: Night Shift ? Salary: Best in Industry + Incentives Job Responsibilities
- Supervise and manage the Customer Support team.
- Handle customer escalations and ensure quick resolution.
- Monitor team performance, productivity, and quality.
- Conduct team huddles and provide regular feedback.
- Achieve daily and monthly team targets.
- Prepare daily/weekly performance reports.
- Support team members in handling difficult customer calls.
- Coordinate with management for smooth process operations. Requirements
- 2–4 years of experience in International BPO Customer Support.
- Previous Team Leader/Supervisor experience preferred.
- Excellent English communication skills.
- Robust team-handling and problem-solving skills.
- Comfortable working in a night shift.
- Immediate joiners preferred. ? Industry: International BPO / Customer Support Call Mousumi @ (phone hidden)
📌 On-Call Customer Support Supervisor – International BPO (Kolkata)
🏢 JobTrade
📍 Kolkata
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