Work location: #1, Ramakrishna Street, Kences Towers, 7th floor, North Usman Road, T. Nagar, Chennai – 600017
Languages to be known: English, Tamil and Hindi
UG Degree: `BCA/BSC
Experience: 2 to 3 years
Skills required:
Basic excel
Handled customer service calls /desk, training skills
Positive communication
Occasionally Traveling – Pan India - 3 to 4 times per year
Job Responsibilities:
- To give voice, chat and email Anydesk support to all franchisees
- Provide training of the software application to franchisees and internal teams
- Maintain support tracker of all the support handled on daily basis
- Take regular feedback from franchisees on support and application
- Escalate bugs and technical issues to the software vendor and get it fixed 6. Prepare SOP manuals for the usage of application
- 1000 plus franchisees to be supported - average support per day will be 30 to 40 (highest)
📌 Officer Technology & Channel Support (Chennai)
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📍 Chennai
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