About Zyla (www.zyla.in)

Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.

Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.

Why will you love working with us?

We are India's leading AI-powered care management platform. Our vision is to be the de-facto healthcare expert in every home, providing access to the most personalized & real-time care to improve the quality & longevity of lives.

Zyla takes a clinical approach to provide hyper-personalized and real-time care delivered by an able team of experienced doctors & medical experts to improve the health outcomes of the user. We have the finest talent across technology, data science, medicine, and management, and a product with an NPS of +70! We are one of the highest-rated Medical apps on the Google Play store (4.8+ consistently) and have been recognized by Google across Google App Excellence, Launchpad, and APAC programs.

Top-notch investors from India and the USA support us.

We proudly boast about our work culture, at the core of which lies user-centricity and the highest quality of empathy. At Zyla, you will meet the diverse talent that has come from the most reputed institutes and work organizations. Together, we set out to build the future of healthcare in India.

Job Summary:





We are looking for a hands-on and driven Executive to manage end-to-end operations for our diagnostic network. The role will involve partner onboarding and management, commercial negotiations, coordination with internal teams, ensuring smooth execution, and resolving operational challenges.

The individual will track key performance metrics, support partner governance, drive utilization, and ensure timely and efficient delivery of services. Solid ownership, communication, problem-solving, and execution skills are essential.

How you will make an impact:

- Resolve disputes/issues on weekends timely – Ensure quick turnaround for escalations and smooth weekend operations.
- Provider coordination – Engage with partner labs and providers to secure reports and appointment confirmations within committed timelines.
- TAT adherence – Maintain turnaround time for report delivery and appointment scheduling as per defined SLAs.
- Escalation handling – Act as the first point of contact for operational bottlenecks and resolve issues proactively.
- Data accuracy & tracking – Ensure all updates from providers (reports, appointments, delays) are correctly captured in system records.
- Customer impact reduction – Minimize delays or errors impacting patients by coordinating effectively between internal teams and external providers.

We are looking for people who:

- Communication & Coordination: Strong verbal and written communication for effective provider interaction.
- Problem Solving: Ability to resolve operational disputes/issues quickly and logically.
- Time Management: Prioritizing multiple tasks to meet strict turnaround times.
- Attention to Detail: Accuracy in tracking reports, appointments, and escalations.
- Negotiation Skills: Persuasive handling of providers to ensure timely responses.
- Crisis Management: Staying calm and effective during escalations or urgent issues.

What we offer:

- Opportunity to directly work on a very innovative product that has a big societal impact.
- Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, operations gurus.
- A five days week work schedule.

📌 Network Operations Executive (Gurugram)
🏢 Zyla Health
📍 Gurugram