Job Title:- Microsoft Dynamics 365 (D365) ERP Program Manager
Experience:- 8 Years+
Location:- LTM Pan India
- Lead comprehensive project planning activities ensuring alignment with organizational objectives.
- Manage and nurture relationships with key stakeholders across multiple levels to ensure project success.
- Establish and enforce robust project governance frameworks to maintain quality and compliance.
- Drive account management strategies to maximize business growth and client satisfaction Identify and leverage opportunities for account mining to expand service offerings and revenue.
- Collaborate with cross functional teams to ensure seamless project execution and delivery Monitor project progress risks and issues implementing corrective actions proactively.
- Maintain UpToDate knowledge of industry trends and market conditions impacting client businesses.
- Foster a culture of continuous improvement and operational efficiency within project teams
Roles and Responsibilities
- Develop and implement strategic plans for project and program delivery with zero escalation.
- Manage multiple accounts with profit and loss responsibility across global regions including US Europe UK and APAC.
- Build strong project and program management capabilities within teams to enhance delivery excellence.
- Engage with CXOlevel internal and external stakeholders to align project objectives with business goals.
- Drive customer satisfaction CSAT and project satisfaction PSAT metrics through effective delivery management.
- Lead financial and operational effectiveness initiatives including revenue and cost management.
- Collaborate with talent acquisition to plan and deploy the right skill sets for project execution.
- Support sales and marketing teams by creating proactive and reactive client propositions and participating in presales activities.
- Maintain high standards of integrity confidentiality and communication within a matrix organization.
- Identify and implement process improvements and contribute to thought leadership and creative client insights.