Walk-In Drive for Customer Support Executive Fresher HCL Tech /n /n Profile - Voice, customer service. /n /n HCL Tech Hiring for US/UK Voice Process 18 Apr 2026 Walk in directly. /n /n Designation: Customer Care Representative-Freshers /n /n Any Grad/UG can apply (No Regular Students / No Law Graduate) /n /n B.tech, MTech, BCA and MCA is not eligible. /n /n Interview Location:
- HCL Technologies:
- /n A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301 /n /n Work Location: Noida Sec 144/ Noida 126 /n /n Two Ways Cabs Available /n /n Walk-in Date- 18 Apr 2026 /n Timing- 11am-2pm /n /n - Customer Service Executive - Fresher /n Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers. /n Work Experience & Qualification criteria: /n /n
- Excellent communication skills - both verbal and written - with a skilled telephone etiquette
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- Helpful,
empathetic, and enthusiastic about customer service
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- Freshers in US/UK Inbound calling preferably in Banking domain
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- Answer all inbound queries as per call flow procedure.
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- Adherence to process to ensure high quality and customer service.
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- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
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- Break schedule adherence.
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- Involvement in motivational activities, implementing feedback given during monitoring sessions.
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- Updating various logs like escalation log, complaint tracker etc.
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- Ensuring data security - proprietary data of customers
/n /n /n Please don‘t carry laptop while coming for interview /n /n Contact Person- Urmika Shah Mehta /n
[email protected]
📌 Mega -Walk-In Drive for Customer Support Executive Fresher 18th April 2026HCL Tech (Noida)
🏢 HCLTech
📍 Noida