Key Responsibilities of the Role:

1. Training Centre Setup & Expansion

- Lead the operational setup of new Language Training Centres across locations.
- Coordinate with internal stakeholders, vendors, landlords, and facility partners during centre setup.
- Ensure classrooms, training infrastructure, furniture, IT equipment, and learning resources are operational before launch.
- Standardize centre setup processes and operational checklists.
- Travel to new and existing centres for setup, audits, and operational reviews.

2. Training Operations Management

- Ensure smooth day-to-day functioning of all language training centres.
- Coordinate training schedules with the Academic and Training teams.
- Ensure classrooms are prepared prior to every batch.
- Maintain operational readiness across all centres.
- Resolve day-to-day operational issues impacting training delivery.

3. Training Support & Documentation

- Maintain complete documentation for every training batch.
- Prepare and maintain attendance registers, batch files, trainee records, assessments, certifications, and compliance documentation.
- Ensure proper documentation of trainer allocation, classroom schedules, and training calendars.
- Support audits by maintaining accurate operational records.

4. Learning Material Inventory Management

- Maintain inventory of books, language learning material, training kits, stationery, and classroom resources.
- Manage stock issuance and returns.
- Monitor stock levels and coordinate timely procurement.
- Ensure proper tracking and reconciliation of all learning materials

5. Administration, Infrastructure & Facility Management

- Ensure classrooms and training centres are clean, functional,



and professionally maintained.
- Coordinate repairs, maintenance, housekeeping, security, internet, power backup, and vendor services.
- Monitor facility readiness before commencement of every training batch.
- Maintain asset registers and equipment inventories.

6. Attendance & Batch Administration

- Track candidate attendance on a daily basis.
- Monitor trainer attendance and classroom utilization.
- Generate attendance reports and share dashboards with management.
- Coordinate with HR and Academic teams for attendance-related issues.

7. Vendor & Procurement Coordination

- Coordinate with vendors for classroom infrastructure, stationery, IT equipment, printing, learning material, and facility requirements.
- Track vendor deliveries and service quality.
- Maintain procurement documentation and invoices.

8. Process Improvement & Compliance

- Develop and implement Standard Operating Procedures (SOPs) for training centre operations.
- Ensure operational compliance across all training locations.
- Conduct periodic operational audits and recommend improvements.
- Identify opportunities to improve efficiency, cost optimization, and learner experience.

9. Reporting & MIS

- Prepare weekly and monthly operational reports.
- Track centre utilization, inventory status, attendance, operational expenses,



and infrastructure readiness.
- Present operational dashboards to senior leadership

Key Requirements: Experience & Background

- Bachelor's Degree in Business Administration, Operations, Education, or a related discipline.
- MBA or Postgraduate qualification will be an added advantage.
- 812 years of experience in Training Operations, Centre Operations, Education Administration, Learning & Development Operations, or Skilling Operations.
- Experience in setting up new training centres or educational facilities will be highly preferred.
- Preferred Industry Experience - Language Training Institutes, Educational Institutions, Universities, EdTech, Skill Development Organizations, Corporate Learning & Development, Vocational Training Centres, International Education & Mobility

Required Skills

- Training Centre Operations
- Administration & Facility Management
- Inventory & Asset Management
- Documentation & Record Management
- Vendor Management
- Training Coordination
- MIS Reporting
- Process Improvement
- Stakeholder Management
- Strong planning and organizational skills
- Excellent communication and coordination abilities
- Proficiency in Microsoft Excel, PowerPoint, and Google Workspace

Behavioral Competencies

- High ownership and accountability
- Strong execution orientation
- Detail-oriented with excellent documentation skills
- Ability to manage multiple centres simultaneously
- Problem-solving mindset
- Ability to work in a rapid-paced, high-growth environment
- Strong interpersonal and cross-functional coordination skills
- Willingness to travel extensively for centre setup and operational support

📌 Manager - Training Operations (Delhi)
🏢 Ampersand International Mobility
📍 Delhi