Hospital & Research Centre, a 550-bedded medical college and hospital in Sion, Mumbai, is hiring a Manager - OPD to lead its outpatient department operations. Immediate joiners preferred.
Roles and Responsibilities
- Oversee day-to-day functioning of the OPD and ensure smooth patient flow from registration to consultation
- Manage OPD registration, appointment scheduling and consultant-wise slot planning
- Supervise front office, OPD counters and patient care coordinators on duty
- Monitor waiting times and take corrective action to reduce patient waiting at counters and consultation rooms
- Coordinate with consultants and departments for OPD schedules, leave adjustments and substitute arrangements
- Ensure accurate OPD billing, cash handling and daily reconciliation with the billing team
- Handle patient complaints and grievances at the OPD level and escalate where required
- Coordinate with diagnostics, pharmacy and IPD for smooth patient movement and admissions from OPD
- Ensure availability of manpower, stationery, signage and basic infrastructure in all OPD areas
- Implement and monitor SOPs for OPD operations and ensure staff adherence
- Monitor OPD footfall, consultant-wise patient count and revenue, and prepare daily and monthly MIS
- Drive patient satisfaction initiatives and conduct feedback analysis for the OPD
- Ensure compliance with NABH standards, infection control and documentation requirements in OPD areas
- Train and appraise OPD staff and manage their duty rosters
- Coordinate with marketing for camps, referral patients and corporate OPD tie-ups
- Any other assignment given by management from time to time
Desired Candidate Profile
- Graduate in any discipline; MHA or MBA in Hospital Administration or Healthcare Management preferred
- Experience in OPD or hospital operations with team handling responsibility
- Solid understanding of patient flow, appointment systems and hospital software
- Positive command of MS Excel for MIS and daily reporting
- Excellent communication and patient handling skills in English, Hindi and Marathi
- Ability to stay calm and resolve issues in a high-footfall environment
- Immediate joiners or candidates with a short notice period will be preferred
Perks and Benefits
- Opportunity to lead OPD operations of a 550-bedded medical college and hospital
- Exposure to multi-speciality outpatient services and NABH processes
- Salary as per qualification and hospital norms
The roles and responsibilities mentioned above are indicative and may be modified from time to time as per organisational requirements.