Share your CV on [email protected] or call

022- 40016585

Team Leadership:

- IT Operations Manager
- IT Support Manager
- IT Security Consultant
- ERP, Application, System, Network & Support Executives
- External Consultants (Development, Data, Security)

Role Purpose:

Key Responsibilities:

1. Strategic IT Leadership & Governance

- Define and lead the enterprise-wide IT strategy aligned to business growth, cost-efficiency, and innovation.
- Champion technology adoption across infrastructure, digital tools, automation, and data science.
- Establish and oversee IT governance frameworks, including SOPs, change control, data privacy, and audit compliance.
- Present IT strategy, risks, and ROI metrics to executive management.

2. Core Infrastructure & Operations

- Oversee infrastructure setup and performance at HO and all plants:

- Desktop/laptop setup SOP
- Network architecture & NAC using Sophos firewall (MAC ID binding)
- Patch management and update SOP
- Backup, restoration, and DR plans
- Ensure business continuity through structured BCP testing and monitoring of endpoint health via centralised tools (e.g., Wazuh, Seqrite).

3. Special Application Development

- Identify internal process gaps and lead the design of custom applications using:
- Power Platform (Power Automate, Power Apps)

- Google Workspace scripting
- Web-based interfaces and low-code tools
- Guide the Application Support Executive and external developers in design, deployment, and post-implementation support.
- Maintain secure SDLC policies, staging/testing environments, and API integrations.

4. Data Analytics & AI Implementation





- Establish an enterprise data framework in collaboration with department heads.
- Oversee implementation of business dashboards (e.g., Power BI, Qlik Sense, Google Data Studio).
- Lead setup of central data repositories and enable data pipelines across ERP, CRM, and external sources.

- Guide AI initiatives in

- Predictive maintenance for plants

- Sales forecasting

- Inventory optimisation
- AI-enabled chatbots or support systems
- Ensure compliance with data governance, access control, and model explainability.

5. Applications & ERP Oversight

- Ensure stability and support for enterprise systems:
- TCS iON ERP, Zoho CRM, Microsoft 365
- Lead strategic planning for integrations, automations, and user enablement.
- Drive ERP enhancement requests, role access reviews, and change management with business stakeholders.

6. Cybersecurity & Risk Management

- Supervise implementation of cybersecurity policies:

- Endpoint protection

- Data access rules

- USB and network control
- 2FA and VPN enforcement
- Review audit trails, incident reports, firewall logs, and SIEM alerts.
- Engage with the IT Security Consultant for regular threat reviews, vulnerability assessments, and security training rollouts.

7.



People Development & Vendor Management

- Manage a cross-functional team across operations, applications, support, and security.
- Conduct periodic reviews and performance evaluations using structured KRAs.
- Plan learning and certification paths in emerging technologies (cloud, automation, AI).
- Lead vendor evaluations, AMC contracts, IT procurement, and SLA governance.

Key Interfaces:

- Executive Leadership
- Functional Heads (Sales, Production, Finance, HR)
- Plant Managers and IT Coordinators
- Application Developers, Data Analysts, AI Experts
- Vendors: TCS, Zoho, Microsoft, Firewall OEMs

Share your CV on [email protected] or call 022- 40016585

Qualifications and Experience:

Criteria

Requirement

Education

Bachelors / Master’s degree in Computer Science, Engineering, or IT

Experience

8+ years in enterprise IT, with at least 5 years in a strategic leadership role

Specialisation

Robust exposure to ERP, low-code development, AI/ML implementations, cloud platforms

Certifications (Preferred)

PMP, ITIL, CISSP, Microsoft Certified Data Analyst, Azure/Google Cloud Architect, Python/AI Fundamentals, IT Governance

Key Competencies:

- IT Strategy, Budgeting & Cost Optimisation
- Infrastructure & Application Governance
- Cybersecurity & Compliance
- Custom Development Lifecycle Management
- Business Analytics & Data Interpretation
- Cloud & AI Transformation
- Leadership & Team Development
- Multi-location IT Support Scaling

Share your CV on [email protected] or call 022- 40016585

📌 Manager IT (Mumbai)
🏢 Hitech Corporation
📍 Mumbai