Nature of Work: L3 Operations, Incident Management, Automation, Network Troubleshooting, Application Delivery Infrastructure Support
Work Model: Global Follow-the-Sun Operations
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LBops Role in India (Morgan Stanley)
Team Overview The Load Balancing Infrastructure Operations Level 3 (LBops L3) team is part of the Enterprise Computing Organization.
The global team focuses on core infrastructure supporting Application Delivery across Morgan Stanley. This includes support for a multi-vendor Load Balancer workplace that provides services to internal and external clients.
Key Responsibilities
You will work within a global "follow-the-sun" operations model responsible for the technologies in respective regions.
Day-to-day responsibilities include:
- Supporting a high number of devices and application flows in an enterprise environment, delivering cloud-like experiences for development environments.
- Using advanced network tools to troubleshoot:
- Network connectivity issues
- Fault analysis
- Failure avoidance
- Diagnosis and resolution of functionality-impacting issues in distributed systems environments
- Working with an in-house application management system designed to simplify deployment and management of application delivery components.
- Managing services over the network through a GUI-based console.
- Addressing L2 escalations.
- Process improvement, automation, and scripting.
- Writing technical documentation.
- Collaborating with global SMEs using tools such as:
- Jive
- Twiki
- SharePoint