Location: Multiple Locations Across India

Openings: Multiple

Experience: 2-4 Years

Qualification: MBA / Post Graduate Degree in Management or equivalent

Programme Start Date: January 2027

Job Objective To develop a pipeline of future hotel leaders through an accelerated, structured learning journey that provides holistic exposure to hospitality business management, strategic decision-making, operational excellence, commercial functions, and people leadership. The program aims to prepare participants for future General Manager and senior leadership roles within IHCL.

Key Areas of Responsibility

Cross Functional Learning & Exposure

- Gain comprehensive understanding of core hotel functions through structured rotations.
- Build knowledge of hotel operations, revenue generation, customer experience, commercial performance, and people management.
- Participate in departmental reviews, projects, and business discussions to understand overall hotel performance.

Business Management Development

- Develop strong business acumen and understanding of hotel profitability drivers.
- Analyze operational and financial performance indicators.
- Participate in strategic initiatives aimed at improving guest satisfaction, productivity, and commercial outcomes.
- Support business planning and execution initiatives at hotel level.

Functional Rotations

- Complete structured assignments across key hospitality functions.
- Undertake Deputy HOD responsibilities across multiple functions as part of the development journey.
- Progress to HOD-level exposure in selected functions based on performance and readiness.
- Participate in GM shadowing assignments to understand end-to-end hotel leadership.

Leadership Development

- Participate in leadership development interventions, coaching sessions, assessments, learning journeys and mentorship engagements.




- Demonstrate capability to lead teams, influence stakeholders and drive collaborative outcomes.
- Apply learning from leadership programs to business situations and operational challenges.

Customer & Employee Engagement
- Champion guest-centricity across assignments.
- Build effective working relationships across hotel functions.
- Demonstrate commitment towards employee engagement and people development.
- Actively support initiatives that enhance guest experience and organizational culture.

Project Assignments

- Lead or participate in cross-functional business projects.
- Present recommendations to hotel and corporate leadership teams.
- Contribute innovative solutions to operational and business challenges.
- Drive measurable outcomes through project implementation.

We are seeking ambitious, customer-focused professionals who are passionate about building a long-term leadership career in hospitality.

Ideal Candidate Profile

- 2-4 years of experience in a service-oriented industry.
- Experience in customer-facing functions such as Operations, Sales & Marketing, Customer Experience, or related areas.
- Demonstrates strong business, financial, and strategic acumen.
- Strong communication and stakeholder management skills.
- High learning agility and problem-solving capability.
- Customer and employee-centric mindset.
- Executive presence, attention to detail, and personal maturity.
- Willingness to relocate and undertake assignments across India.
- Prior exposure to business projects, team leadership, or operational excellence initiatives will be an advantage.

Attributes We Are Looking For

- Passion for hospitality as a business.
- Robust customer and employee orientation.
- Strategic thinking capability.
- Financial acumen.
- High learning agility.
- Detail orientation.
- Problem-solving ability.
- Mobility and willingness to relocate across assignments.

📌 Leadership Accelerator Program (LAP) Trainee (Mumbai)
🏢 The Indian Hotels Company Limited (IHCL)
📍 Mumbai