Posted Date: 29 Sep 2026

Function/Business Area: Engineering & Technology

Location: Mumbai

Job Responsibilities

1. Oversee Core and IP KPI performance.
2. Monitor KCIs and capacity thresholds.
3. Drive TSG, IP/MPLS, Core and Smart services.
4. Ensure high availability and MTTR targets.
5. Govern network configuration audits.
6. Lead complaint RCA and RCF tracking.
7. Ensure performance dashboard accuracy.
8. Coordinate with NOC and QA teams.
9. Guide optimization across all domains.
10. Correlate alarms with KPI degradation.
11. Drive SLA adherence and improvements.
12. Supervise service introduction readiness.
13. Escalate critical risks to Head SM.
14. Mentor managers and SME teams.

Education Requirement

- BE (EC/CS/IT)

Experience Requirement





- Minimum 15 Years - Maximum 20 Years

Skills & Competencies

1. Strong knowledge of Core and IP KPIs.
2. Expertise in performance monitoring tools.
3. Experience in complaint RCA handling.
4. Knowledge of capacity optimization methods.
5. Strong cross functional coordination skills.
6. Analytical troubleshooting ability.
7. Good audit and compliance exposure.
8. Solid reporting and dashboard skills.
9. Execution focused mindset.
10. Team leadership capability.

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📌 Lead Service Management ( 87157295 ) (India)
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