Lead, Process Technology Support Date: Sep 23, 2026

Location: Shirwal, India

Company: ACG

Position Title: Lead- Process Technology & Support

Job Objective To provide technical expertise in pharmaceutical process technology, process development, scale-up, process optimization, equipment commissioning, troubleshooting, and customer technical support, predominantly involving Fluid bed equipment. The role works closely with Customers, Sales, Engineering, Service, Automation, R&D;, Production and cross-functional teams to ensure successful implementation and optimization of pharmaceutical processing solutions.

Primary Responsibilities

- Develop and optimize pharmaceutical processes involving High Shear, Dry and Fluid Bed Granulation, Fluid bed Drying, Wurster Coating, Tangential Granulation and Coating, Hot Melt Granulation, Tablet Coating, etc.
- Execute laboratory, pilot and commercial-scale trials and support technology transfer and scale-up activities.
- Lead/support FAT, SAT, commissioning, qualification and start-up of processing equipment at customer sites.
- Provide technical troubleshooting, root cause analysis and CAPA for process, equipment, automation and instrumentation issues.
- Act as technical interface with customers and support process demonstrations, validation and technical discussions.
- Collaborate with Sales, Engineering, Service, Automation, Quality and Production teams for project execution and problem resolution.
- Prepare technical reports, trial reports, case studies, SOPs and best-practice documents.
- Drive continuous improvement, productivity enhancement,



customer satisfaction and competitor benchmarking initiatives.
- Support business development through technical solutions, aftermarket opportunities and spares generation.

Key Result Areas

- Successful execution of customer trials, commissioning, and qualification activities.
- Timely resolution of customer technical issues.
- Successful process scale-up and technology transfer projects.
- Improvement in process performance and customer satisfaction.
- Generation of business opportunities in Pharmaceutical, Food, Feed, Nutraceutical and Chemical sectors.
- Development of technical solutions, case studies and standardized best practices.

Key InterfacesInternal Interfaces

- Cross-functional collaboration: Working with internal CFT groups like Sales, Automation & Controls, Design, NPD, QAC, Aftermarket, or operations.

External Interfaces

- Pharma Companies
- Non-Pharma Companies
- Educational Institutions / University

ACG Persona | Persona | Level | Competency | Level | |--------------|---------------|--------------------------------------------------------------|-----------| | Entrepreneur | Practitioner | Strong knowledge of pharmaceutical solid dosage manufacturing processes.



| Strong | | Builder | Practitioner | Hands-on expertise in Fluid Bed Processor, High Shear Granulator, Wurster, Tangential, Rotor, Hot Melt, Tablet Coating, Roller Compactor. | Proficient | | Innovator | Solid | Experience in handling Onco products using various containment solutions | Proficient | | Nurturer | Proficient | Knowledge of scale-up, DOE, process validation and technology transfer. | Strong | | Integrator | Strong | Strong troubleshooting, RCA and CAPA management skills. | Strong | | Partner | Proficient | Excellent customer-facing, communication and technical report writing skills. | Proficient |

Educational and Experience RequirementsMinimum Requirement

- Level of Education: B. Pharm or equivalent
- Experience: A technically strong pharmaceutical professional with 12 to 14 years of experience in manufacturing, process technology, technology transfer, scale-up and customer-facing technical support. The candidate should independently lead process trials, commissioning activities, troubleshooting projects and technical discussions with domestic and international pharmaceutical customers.

Desired

- Level of Education: M.

Pharm or equivalent

- Experience: A technically strong pharmaceutical professional with 10-12 years of experience in manufacturing, process technology, technology transfer, scale-up and customer-facing technical support. The candidate should independently lead process trials, commissioning activities, troubleshooting projects and technical discussions with domestic and international pharmaceutical customers.

📌 Lead, Process Technology Support Job Details | ACG (India)
🏢 ACG Worldwide
📍 India