Supporting Experience on Cisco contact center CVP application solutions & 3rd party integration. /n • Basic Scripting for call flow change or Holiday request. /n • Should have knowledge in Database interaction process by using Java applications /n • Basic knowledge in SQL DB procedure and Oracle DB concepts. /n • Knowledge and use of CVP application and integration experience with other Tools /n • Basic knowledge in dynamic Java application concepts. /n • Valuable knowledge in Cisco Call studio application. /n • Have clear understanding on Telecom infrastructure /n • Should be ready to work in 24/7 business support environment /n • Should be having 4-7 years of experience on Cisco Voice platform. /n • Should be having work experience onCVP/Call Studio/Java application platforms /n • Should have strong verbal & written communication skills /n • Work &





• Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems &

• OEMs for incident resolution. /n • Performs Root Cause Analysis &

• Track and update key performance metrics /n • Act as a point of contact for all service delivery issues/ pending work/ escalations /n • Provide team support and process improvements through individual contributions /n • Maintain and Update Knowledge Base and documentation &

• Initiate and implement processes improvements. /n • Perform change management in accordance with change management procedures /n • Handles escalations &

• Participate in routine operational meetings &

• Knowledge on Contracts and SLAs /n • Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.

📌 Lead Cisco CVP Engineer (Noida)
🏢 Servion Global Solutions
📍 Noida