- Lead end-to-end billing operations and deliver agreed KPIs, controls and customer outcomes.
- Manage team capacity, performance, cross-training, succession and engagement.
- Own escalations, ageing actions, governance inputs and corrective-action closure.
- Review high-risk transactions, reconciliations, exceptions and month-end deliverables.
- Partner with stakeholders to standardize processes and improve upstream data quality.
- Drive automation, analytics and continuous-improvement initiatives.

Ensure SOP, business continuity, audit and compliance readiness.

Responsibilities

- Lead end-to-end billing operations and deliver agreed KPIs, controls and customer outcomes.
- Manage team capacity, performance, cross-training, succession and engagement.




- Own escalations, ageing actions, governance inputs and corrective-action closure.
- Review high-risk transactions, reconciliations, exceptions and month-end deliverables.
- Partner with stakeholders to standardize processes and improve upstream data quality.
- Drive automation, analytics and continuous-improvement initiatives.

Ensure SOP, business continuity, audit and compliance readiness.

Qualifications

Bachelor or Master degree - 9-12 years of relevant AR / billing experience.

📌 Lead Assistant Manager (Bengaluru)
🏢 EXL
📍 Bengaluru