HIRING | L2 SUPPORT ENGINEER
Location: Chennai
Experience: 3+ Years
Notice Period: Immediate Joiners
Shift: Rotational | 5 Days Working
Transport: One-way
Education: Graduate
Compensation: Up to 25% hike based on last CTC & experience
Required Skills
Solid Hardware & Software Troubleshooting
Networking, Linux, DNS & DHCP
International Voice Technical Support
Digital Signage Troubleshooting Preferred
Strong escalation & ticket management skills
Key Responsibilities
- Handle L1/field escalations and complex technical issues
- Troubleshoot and coordinate with L3/vendor teams
- Manage cases end-to-end with clear ticket updates
- Handle customer/technician interactions via voice, email & tickets
- Ensure timely resolution and professional communication
• Collaborate with Field Services, Engineering & Problem Management teams
Interested candidates can share their CV at:
[email protected]
📌 Technical Escalation Specialist (Immediate Joiners) (Chennai)
🏢 Hiresquad
📍 Chennai