About Flatworld Solutions

Flatworld Solutions is a leading IT and business services company delivering end-to-end technology solutions across software development, data management, digital transformation, and business process outsourcing. We partner with clients globally to translate complex business challenges into scalable, technology-driven outcomes.

Role Summary

We are looking for a Junior Business Analyst who can independently orchestrate the full project lifecycle — from pre-project discovery and conceptualization, through active project execution and requirements engineering, to post-project client enablement and handover. The ideal candidate brings 3–5 years of hands-on experience across business analysis, process design, requirements documentation, and client-facing delivery within IT / Software

Services engagements.

Key Responsibilities

A. Pre-Project Phase — Discovery & Conceptualization

- Conduct As-Is and To-Be process analysis across diverse industry verticals; map current-state workflows and design future-state process flows.
- Create process flow diagrams, swimlane charts, and data-flow models to document business operations and identify improvement opportunities.
- Develop conceptual and supporting pre-sales documentation:

◦ Interactive wireframes and clickable prototypes (Figma, Balsamiq, or equivalent)

◦ HTML mockups and presentation decks (PowerPoint / Google Slides)

◦ Scope documents, Statements of Work (SOW), and effort estimations

◦ Market research reports for product development initiatives

◦ Pricing models and competitive benchmarking documents

- Participate in pre-sales calls and RFP/RFI responses; articulate proposed solutions to prospective clients.

B.

Project

Phase — Requirements Engineering & Delivery

AI Solutioning Team | Talent Acquisition

Flatworld Solutions Pvt. Ltd. | Confidential | Page 2

- Lead in-depth business requirement gathering sessions with clients through structured interviews,

workshops, and JAD sessions.
- Perform comprehensive discovery of client tools, technology stack, integrations, and existing processes.




- Author and maintain formal requirement artifacts:

◦ Business Requirements Document (BRD)

◦ Functional Requirements Document (FRD)

◦ Use Case specifications and User Story maps

◦ Traceability matrices linking requirements to deliverables

- Collaborate with development, QA, and design teams to translate business needs into technical specifications.
- Manage requirement change requests; perform impact analysis and maintain version-controlled documentation.
- Facilitate sprint planning and backlog grooming in Agile environments; ensure acceptance criteria are welldefined.

C. Post-Project Phase — Client Enablement & Handover
- Conduct client demonstrations, UAT walkthroughs, and solution showcases to stakeholders.
- Prepare and deliver client training sessions; create training guides, video walk-throughs, and FAQ documents.
- Lead idea presentations and solution pitches for upsell / cross-sell opportunities.
- Prepare comprehensive closure and handover documentation:

◦ Project closure reports and lessons-learned summaries

◦ System architecture documentation and integration maps

◦ Wireframe and UI/UX design documentation packages

◦ Knowledge transfer and operations handover documents

- Ensure smooth transition to support / maintenance teams with complete traceability.

D. Cross-Cutting Orchestration
- Act as a single point of coordination across pre-project, project, and post-project phases — ensuring continuity of context, requirements, and client relationships.
- Proactively identify risks, gaps, and dependencies across lifecycle stages and escalate with actionable recommendations.
- Maintain a centralized knowledge repository of templates, reusable artifacts, and best practices.

Requirements





Required Skills &

Competencies

- Strong analytical and problem-solving abilities; ability to decompose complex business processes into structured requirements.
- Proficiency in process modeling (BPMN, UML activity/sequence diagrams).
- Hands-on experience with wireframing and prototyping tools (Figma, Balsamiq, Axure, or similar).
- Excellent documentation skills — BRD, FRD, SOW, scoping documents, and architectural write-ups.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and Google Workspace.
- Familiarity with project management and collaboration tools (Jira, Confluence, Trello, Asana, or equivalent).
- Strong verbal and written communication; ability to present to both technical and non-technical stakeholders.
- Working knowledge of Agile (Scrum / Kanban) and Waterfall methodologies.
- Basic understanding of software architecture, APIs, databases, and integration patterns.
- Client-facing presence with the ability to lead discovery sessions, demos, and training independently.

Qualifications

- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
- 3 – 5 years of relevant experience as a Business Analyst in IT services, software product development, or consulting environments.
- Certifications such as CBAP, CCBA, PMI-PBA, or Agile certifications (CSM, CSPO) are a plus.

Nice to Have

- Experience with HTML/CSS for creating conceptual mockups or landing pages.
- Exposure to market research methodologies and competitive analysis frameworks.
- Familiarity with CRM platforms (Salesforce, HubSpot) and analytics tools.
- Prior experience in outsourcing / offshoring engagement models.

Perks

What We Offer
- Opportunity to work across diverse industry domains and global clients.
- End-to-end project lifecycle exposure — from pre-sales to delivery to handover.
- Collaborative, growth-oriented work culture with mentorship from senior analysts and architects.
- Competitive compensation, learning budgets, and career progression pathways.

📌 Junior Business Analyst (Bengaluru)
🏢 Flatworld Solutions
📍 Bengaluru