Key Responsibilities

- Install, configure and troubleshoot desktops, laptops, printers and other IT equipment.

- Provide first-line support for Windows, LAN/Wi-Fi, internet, VPN and Remote Desktop issues.

- Support Microsoft 365, Outlook, Teams, SharePoint and OneDrive.

- Assist with user accounts, permissions, password resets, MFA/2FA and application access.

- Prepare devices and system access for employee onboarding and support IT requirements during offboarding.

- Maintain IT asset, software, access and support records.

- Assist with endpoint security, updates, backup checks and routine IT maintenance.

- Support Teams workspaces, email signatures, SharePoint folders and other business technology requirements.





- Troubleshoot employee issues independently and escalate complex issues appropriately.

- Coordinate with vendors and client IT teams when required.

What Were Looking For

- 1–4 years of experience in IT support, desktop support, helpdesk or a similar role.

- Practical knowledge of Windows, hardware, Microsoft 365 and basic networking.

- Familiarity with VPN, RDP, MFA, user accounts and access management.

- Valuable troubleshooting and problem-solving skills.

- Clear communication, responsiveness and a strong service mindset.

- Exposure to Active Directory, Entra ID, Intune or similar tools would be an advantage.

📌 IT Support Executive (Ahmedabad)
🏢 Taxoz India
📍 Ahmedabad