We are looking for an IT Helpdesk Coordinator to manage IT support requests, coordinate with technical teams, and ensure timely resolution of user issues across different locations.
Key Responsibilities
- Log, track, assign, and close IT service requests and support tickets.
- Monitor tickets and ensure timely resolution as per SLA.
- Provide first-level support for basic IT-related issues.
- Coordinate with IT Infrastructure, Application, Network, and Vendor teams.
- Escalate unresolved issues to the appropriate technical team.
- Communicate with users regarding ticket status and resolution.
- Maintain IT asset inventory, warranty records, and support documentation.
- Support employee onboarding, offboarding,
and user account management.
- Prepare reports on ticket status, pending issues, and resolution performance.
- Assist the IT team with daily operations and ongoing projects.
Required Skills
- Basic knowledge of IT hardware, software, networking, and troubleshooting.
- Experience with helpdesk/ticketing systems.
- Positive coordination and communication skills.
- Strong follow-up and problem-solving ability.
- Basic knowledge of MS Excel and reporting.
- Ability to manage multiple requests and prioritize tasks.
Qualification
- Graduate/Diploma in IT, Computer Science, or a related field.
- Preferred: Experience in IT Helpdesk, Service Desk, Technical Support, or IT Operations.
📌 IT Help Desk Coordinator (Chandigarh)
🏢 JEENA SIKHO LIFECARE
📍 Chandigarh
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