Job Title: IT Field Engineer / IT Field Support Engineer

Project: Reliance Retail

Job Location:

- Mumbai Dadar / Churchgate / Bandra-Kurla
- Mumbai – Borivali / Malad
- Pune – Multiple Positions
- Hyderabad – Kompally DC
- Hyderabad – Dilsukhnagar
- Chennai – Sriperumbudur
- Guwahati
- Delhi
- Ahmedabad – FE/DC
- Bangalore – Multiple Positions

Experience: 0–2 Years

:

We are looking for IT Field Engineers / IT Field Support Engineers to provide on-site technical support for the Reliance Retail project.

The candidate will be responsible for installation, configuration, troubleshooting and maintenance of IT hardware, operating systems, network connectivity and end-user devices at assigned retail/store locations.

Key Responsibilities:

- Provide on-site IT support at Reliance Retail stores / locations.
- Install, configure and troubleshoot desktops, laptops, printers, scanners and other IT peripherals.
- Perform OS installation, software installation and basic system configuration.
- Troubleshoot hardware, software, network and connectivity-related issues.
- Handle basic troubleshooting of LAN, Wi-Fi, IP configuration and network connectivity.
- Troubleshoot Outlook/email and other application-related issues.
- Coordinate with the central IT/helpdesk team for unresolved incidents.
- Visit assigned locations/stores for break-fix and preventive maintenance activities.
- Maintain proper records of service calls, incidents and resolution status.




- Ensure timely closure of assigned tickets and follow SLA/TAT requirements.
- Coordinate with vendors/third-party teams whenever required.
- Provide technical support to end users and maintain good customer service.

Required Skills:

- Basic knowledge of Windows OS / Desktop Support.
- Knowledge of hardware and software troubleshooting.
- Basic understanding of LAN, WAN, TCP/IP, DNS and DHCP.
- Knowledge of IP configuration and network troubleshooting.
- Experience with desktop/laptop, printer and peripheral troubleshooting.
- Basic knowledge of MS Office and Outlook.
- Valuable communication and interpersonal skills.
- Ability to work independently and travel to assigned locations/stores.
- Willingness to work in rotational shifts, wherever applicable.

Eligibility:

- Diploma / Graduate in IT, Computer Science, Electronics, Networking or a related field.
- Freshers with relevant technical knowledge may also apply.
- Candidates with 0–3 years of experience in Desktop Support / IT Support / Field Support / Technical Support will be preferred.
- Candidates should be comfortable working in a field/on-site support environment.

Additional Requirement:

- Two-wheeler and valid driving licence preferred/required for locations involving multiple store visits.
- Candidates should be willing to travel within the assigned location/territory.

Shift:

- General / Rotational shifts depending on project requirements.
- Kompally DC, Hyderabad: Rotational shifts including night shifts.

📌 It Field Support Engineer (Sriperumbudur)
🏢 Communications Test Design
📍 Sriperumbudur