Intune Specialist /n Location: Any Genpact Location /n Experience: 8+ years /n Immediate joiners preferred /n Rotational Shifts /n Primary Skills: Intune along with AD/M365 /n /n For Immediate Response, Kindly share your resume to [email protected] with Sub of of ‘Intune Specialist‘ along with notice period. /n /n Role Objective /n Provide senior-level operational support across Active Directory, Microsoft 365, Windows endpoints and enterprise applications, with practical hands-on exposure to Azure administration and Entra ID services. The engineer will take end-to-end ownership of difficult Tier 2/3 cases, act as the primary technical authority for Intune and PagerDuty and build durable documentation that enables continuity of service in a distributed support model. /n Core Responsibilities /n /n

- Own complex incidents from initial engagement through diagnosis, stakeholder communication, remediation, validation and closure; manage multiple priorities without compromising customer experience.

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- Administer Active Directory and Entra ID, including users, groups, OUs, GPO troubleshooting, authentication, MFA, synchronization, access lifecycle, security-group based permissions and hybrid identity integration with Azure.

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- Support Microsoft 365 services including Exchange Online, Outlook, Teams, SharePoint Online, OneDrive, groups, shared mailboxes, licensing and collaboration-related access issues.

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- Create and maintain SOPs, runbooks, architecture/operational notes, support knowledge articles, configuration standards, inventories, troubleshooting guides, and handover documentation.

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- Partner with Security, application owners, vendors and service teams; provide complete diagnostics and recommendations for high-complexity or business-impacting issues.

/n /n Specialist Capability Requirements /n Microsoft Intune and Endpoint Management | SME / Expert /n /n

- Own Intune administration for Windows endpoints, including enrollment, compliance, configuration profiles, application deployment, update rings, endpoint security policies and troubleshooting.

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- Investigate device registration, policy assignment, application installation, Autopilot, certificate, conditional access and endpoint compliance issues; drive root-cause resolution.

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- Maintain endpoint management standards, deployment documentation,



exception records and operational reporting.

/n /n PagerDuty Administration and Operations | SME / Expert /n /n

- Administer services, escalation policies, schedules, on-call rotations, integrations, event routing, notification rules and user access.

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- Troubleshoot alert delivery and integration failures; tune routing and escalation to reduce missed or noisy alerts and support reliable incident response.

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- Maintain PagerDuty configuration, ownership maps, support procedures and audit-ready documentation.

/n /n End User Support and Customer Service | Expert /n /n

- Provide Tier 2/3 support for Windows endpoints and enterprise applications, including internal employees and external consultants accessing client environments such as Epic and customer-specific applications.

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- Troubleshoot complex hardware, software, networking, authentication, profile, application and endpoint issues independently.

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- Explain technical issues and solutions clearly to technical and non-technical users while maintaining strong ownership and customer service.

/n /n Printer Administration and Vendor Management | Intermediate /n /n

- Serve as primary technical contact for managed print services and coordinate replacements, repairs and escalations with COBB or the designated print vendor.

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- Troubleshoot printer deployment, connectivity, drivers, queues, mappings and end-user printing; maintain inventory and lifecycle documentation.

/n /n File Services and Collaboration Administration | Intermediate /n /n

- Create, modify and troubleshoot SMB file shares, NTFS permissions and Active Directory security groups; resolve user access and permission issues.

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- Assist with migration of legacy shares to SharePoint Online, OneDrive or Azure Files; document share structures and recommend modernization improvements.

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- Work with authorized US-based teams and Geo team data in accordance with access, privacy and security requirements.





/n /n Azure Administration and Cloud Operations | Working / Good Hands-on /n /n

- Perform day-to-day Azure administration activities through the Azure Portal, including resource groups, subscriptions, virtual machines, storage accounts and basic network configuration.

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- Support Microsoft Entra ID and hybrid identity operations, including user and group administration, role assignments, MFA, Conditional Access awareness, access reviews and troubleshooting of directory synchronization.

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- Assist with Azure RBAC, resource access, monitoring and alerting, basic cost and utilization review, backup coordination and incident troubleshooting, escalating complex architecture or engineering matters to Azure specialists.

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- Follow approved security, change and operational procedures and maintain accurate cloud configuration, support and troubleshooting documentation.

/n /n Privileged Access Management: Delinea Privilege Manager | Expert /n /n

- Administer Delinea Privilege Manager, application control and application whitelisting policies.

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- Review and troubleshoot privilege elevation requests with Security; implement least-privilege controls that support business operations.

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- Resolve application compatibility issues caused by privilege restrictions and obtain required Security approvals for exceptions or changes.

/n /n Qualifications and Experience /n /n

- Approximately 10 years of relevant infrastructure, endpoint and enterprise support experience, including advanced L2/L3 ownership of complex cases.

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- Deep hands-on expertise in Active Directory, Entra ID, Microsoft 365, Windows endpoints and Intune; solid PagerDuty and Delinea administration capability, supported by good hands-on exposure to Azure administration.

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- Working knowledge of PowerShell, Azure Portal, Azure Resource Groups, virtual machines, storage accounts, networking fundamentals, RBAC, monitoring, endpoint networking, authentication, application troubleshooting, SMB/NTFS permissions and cloud collaboration platforms.

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- Exceptional written and verbal communication, customer service, prioritization, analytical troubleshooting, and technical documentation skills.

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- Microsoft Azure, endpoint, identity, M365, security, or ITIL certifications are preferred.

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📌 Intune Specialist (Noida)
🏢 Genpact
📍 Noida