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International Voice & Chat [Blended Process]

Position: Customer Support Executive International Voice & Chat Process

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that's all-in on making brands thrive, were setting the bar in quality-driven support.

About the Job We are looking for customer focused and detailed oriented customer service representatives to join our operations team. In this role, you will provide exceptional support to customers through chat and email channels, ensuring timely resolutions of inquiries while delivering a positive customer experience. The ideal candidate is an excellent communicator, possesses strong problem- solving skills, and thrives in a fast-paced environment.

Experience: Minimum 6 months to 3 years

Employment Type: Full-time

Work Location: Work From Office

Working Days: 5 days a week

Week Offs: 2 rotational week-offs

Salary: Depending on experience and interview performance

Job Summary

We are looking for customer-focused professionals with 6 months to 3 years of experience in International Voice & Chat processes to join our customer support team.

The ideal candidate should have strong English communication skills, good customer-handling abilities, and the flexibility to work in rotational shifts.

Key Responsibilities

- Handle customer queries through international voice and chat support.
- Provide accurate and timely resolutions to customer concerns.




- Maintain professional communication and deliver a positive customer experience.
- Understand customer requirements and provide appropriate solutions.
- Follow process guidelines, quality standards, and company policies.
- Meet defined productivity, quality, and customer satisfaction targets.
- Maintain proper documentation of customer interactions.

Required Skills & Qualifications
- Minimum 6 months of experience in an International Voice &/or Chat Process.
- Maximum relevant experience considered: up to 3 years.
- Excellent verbal and written English communication skills.
- Good customer-handling and problem-solving abilities.
- Comfortable working in rotational shifts.
- Willingness to work 5 days a week with 2 rotational week-offs.
- Candidates should be comfortable working from office.
- Immediate joiners / candidates with short notice period are preferred.

Compensation & Benefits
- Salary Package: Depending on experience and interview performance
- 5 days working
- 2 rotational week-offs
- International customer exposure
- Growth and learning opportunities
- Professional work setting

Interested candidates can apply with their updated resume.

CONTACT:

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DISCLAIMER

IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification.

📌 International Voice Process Executive (Hyderabad)
🏢 IntouchCX
📍 Hyderabad