- Handle customer queries and concerns through chat professionally.
- Provide clear, step-by-step resolutions to customers.
- Maintain a positive and customer-centric communication style.
- Ensure high customer satisfaction and service quality.
- Maintain accurate records of customer interactions.
- Identify customer requirements and provide appropriate solutions.
- Adapt quickly to new processes, tools, and technologies.
- Follow defined processes, quality standards, and compliance guidelines.
- Manage multiple chats efficiently while maintaining accuracy.
Required Skills
- Excellent written English communication C1 proficiency.
- Good typing speed and accuracy.
- Strong grammar, comprehension, and sentence formation.
- Good customer-handling and problem-solving skills.
- Strong attention to detail.
- Ability to multitask and work under pressure.
- Positive, polite, and qualified approach.Role & responsibilities
Preferred candidate profile
📌 International Chat Support (Noida)
🏢 Talent21
📍 Noida
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