Location: Kolkata, Raja Subodh Mullick Square Road
Experience: 2–3 Years
Work Mode : Onsite, 6 days working [Saturday : Work from home]
Timings : 10-6
NP : Immediate Joiners
Looking for a proactive and customer-focused Inside Sales Executive to support lead conversion, customer engagement, and business growth across our Elder Care, Home Care, and Wanderlust with Care verticals.
The role requires robust communication skills, lead nurturing capability, consultative selling approach, and the ability to work in a fast-paced service environment.
Key Responsibilities
Lead Management & Conversion
- Handle inbound and outbound sales calls professionally
- Engage with prospective customers and understand their requirements
- Convert qualified leads into customers through consultative discussions
- Maintain regular follow-ups with prospects and warm leads
Customer Engagement
- Explain SilverGenie™ services, packages, and care offerings clearly
- Build trust and long-term customer relationships
- Coordinate with operations teams for seamless onboarding
- Address customer queries and provide timely resolution support
CRM & Reporting
- Update customer interactions and lead status in CRM
- Maintain sales pipeline and daily follow-up tracker
- Generate sales MIS and conversion reports
- Ensure proper documentation and customer data management
Business Development Support
- Support campaign-driven lead closures
- Coordinate with digital marketing and partnerships teams
- Participate in promotional activities, webinars, and customer outreach initiatives
Required Skill Set
Educational Qualification
- Graduate in any discipline
- Sales & Marketing specialization preferred
Experience
- 2–3 years experience in:
- Inside Sales
- Tele Sales
- Customer Acquisition
- Lead Conversion
- Service Sales
Preferred Industry Exposure
- Healthcare
- Wellness
- Hospitality
- Travel
- Service Industry
- Startup Ecosystem
Technical Skills
- CRM handling experience
- MS Excel / Google Sheets
- Basic reporting and lead tracking
- Understanding of sales funnel management
Soft Skills
- Excellent communication and interpersonal skills
- Strong persuasion and negotiation ability
- Customer-centric mindset
- High ownership and accountability
- Ability to work under targets and timelines
Key Performance Indicators (KPIs)
- Lead-to-conversion ratio
- Revenue achievement
- Customer response time
- Follow-up effectiveness
- Customer satisfaction and retention support
What We Offer
- Opportunity to work in a purpose-driven social impact startup
- Exposure to Elder Care and CareTech ecosystem
- High-growth and ownership-oriented work culture
- Learning opportunities across sales, operations, and customer experience