INSIDE SALES EXECUTIVE

MONO | Bioholistic Acne Care

Location

Hyderabad / Remote

Employment Type: Full-time

Experience: 1–3 years

Department: Sales & Customer Conversion

Compensation: ₹ Upto 35000 + performance incentives (4.5L/Annualy)

About Mono

Mono is a skincare and wellness brand focused on Acne Care, combining skincare, nutrition, gut health and lifestyle-led solutions to help customers manage acne and pigmentation from the inside out.

Role Overview

We are looking for an Agile and customer-focused Inside Sales Executive who can turn conversations into conversions and build genuine relationships with customers. You will connect with potential customers through phone calls, WhatsApp and other digital channels, understand their concerns, recommend relevant Mono products, handle objections and convert qualified leads into customers.

Key Responsibilities

· Contact and follow up with leads generated through Meta Ads, website, WhatsApp and other channels.

· Understand customers' acne, pigmentation, skincare and lifestyle concerns.

· Ask the right questions and identify customer needs before recommending products.

· Explain Mono products, benefits, usage and suitable combinations clearly.

· Convert leads into purchases through phone and WhatsApp conversations.

· Handle objections related to price, effectiveness, trust, results and product suitability.

· Maintain regular follow-ups with interested and undecided customers.

· Re-engage old, missed and abandoned leads.

· Maintain accurate lead and sales information in the CRM/lead sheet.

· Follow the defined sales process and communication guidelines.

· Coordinate with marketing and customer support teams to improve lead quality and conversion.





· Collect customer feedback and share recurring objections, questions and insights with the team.

· Consistently achieve individual sales and conversion targets.

What We're Looking For

· 1–3 years of experience in inside sales, telesales, D2C, e-commerce or customer conversion.

· Excellent verbal and written communication skills, English Speaking mandatory

· Comfortable speaking with customers over phone and WhatsApp.

· Strong listening and objection-handling skills.

· Ability to understand customer problems and communicate solutions simply.

· Sales-oriented mindset with a strong focus on achieving targets.

· Comfortable working with lead sheets, CRM tools and basic digital platforms.

· Self-motivated, persistent and disciplined with follow-ups.

· Prior experience in skincare, beauty, wellness, healthcare or D2C brands is a plus.

Key Performance Indicators

· Lead-to-order conversion rate

· Number of orders generated

· Revenue generated

· Follow-up effectiveness

· Response time

· Lead engagement

· Customer feedback and quality of conversations

Why Join Mono?

· Work with a fast-growing D2C skincare & wellness brand.

· Be part of a customer-centric sales team.

· Opportunity to directly influence revenue and growth.

· Performance-based incentives and growth opportunities.

· Learn sales, customer psychology and D2C growth in a rapidly evolving environment.

Apply

If you are someone who can turn a "Just checking the price" into a genuine customer conversation and ultimately a purchase, we'd love to hear from you.

- You can also Send your CV to: [email protected] in Hyderabad, manage time independently, and collaborate with cross-functional teams.

📌 Inside Sales Executive (Hyderabad)
🏢 MONO: Bioholistic AcneCare
📍 Hyderabad