JD – Manager IT Infrastructure

Looking for an IT service manager for a reputed automotive manufacturer

➢ Manage the Service Desk and Front Office teams to meet or exceed established SLAs and performance metrics.

➢ Actively manage a team of engineers by monitoring ticket queues, assessing workload distribution, and prioritizing incidents and service requests based on business impact.

➢ Oversee daily helpdesk operations to ensure that all user issues regarding hardware,

software, and computing devices are responded to and resolved in a prompt,

timebound manner.

➢ Provide high-level technology expertise with a heavy emphasis on maximizing the overall end-user experience and minimizing downtime.

➢ Ensure the entire Front Office and Service Desk team consistently meets or exceeds desired Service Level Agreements (SLAs) and operational metrics.

➢ Lead the installation, configuration, and maintenance of server environments,

network architectures, and cloud services.

➢ Ensure maximum uptime and performance of IT infrastructure, focusing on end-user experience and operational efficiency.

➢ Accountable for the entire lifecycle of IT assets, including procurement, tagging, FAR verification, and managing infrastructure obsolescence.

➢ Develop and maintain comprehensive documentation, including network diagrams,

SOPs, and technical standards.

➢ Manage relationships with hardware, software, and telco vendors, ensuring highquality support and favourable maintenance agreements.





➢ Lead infrastructure projects—from system upgrades to network expansions—ensuring they meet timelines and budget constraints.

➢ Lead the implementation and maintenance of the ISO 27001 information security management system (ISMS) to ensure international standards for data protection are met.

➢ Implement robust digital security measures to protect corporate and plant data from evolving threats.

➢ Own the Business Continuity Plan (BCP), ensuring backup line readiness and rapid recovery protocols.

➢ Implementing and maintaining IT security measures to protect plant data and systems. This includes conducting regular audits, risk assessments, and ensuring compliance with relevant policies and procedure.

➢ Partner with business leaders to translate their requirements into technical solutions and provide transparent status reporting.

➢ Mentor, coach, and train a team of engineers and support specialists to foster a culture of technical excellence.

Technical Skills

- Windows Server / Linux Administration
- Virtualization (VMware / Hyper-V / HCI)
- Network Management (Firewall, Switches, VPN)
- Cloud (Azure / AWS / O365)
- Backup Solutions (Veeam / Commvault / Similar)
- Active Directory & Identity Management
- Endpoint Management
- IT Security Tools

Soft Skills

- Customer-focused mindset
- Leadership and Team Management
- Problem-solving skills
- Vendor management
- Communication and stakeholder management
- Project management skills

Certifications preferred

- ITIL (Information Technology Infrastructure Library)
- ISO 27001 Lead Implementer
- Cisco (CCNA/CCNP)
- Microsoft / VMware

📌 Information Technology Service Desk (Mumbai)
🏢 QuestW
📍 Mumbai