Key Responsibilities

- Manage IT infrastructure including desktops, laptops, servers, LAN/WAN, Wi-Fi, routers, switches and firewalls.

- Administer Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Active Directory/Entra ID and user access.

- Manage network and endpoint security, MFA/2FA, VPN, RDP, patching and access controls.

- Oversee CCTV, biometric systems and related office IT infrastructure.

- Manage IT assets across their lifecycle, including procurement, allocation, maintenance, upgrades, replacement and secure disposal.

- Support IT budgeting, infrastructure planning, licences, warranties and vendor management.

- Maintain and periodically test backup, disaster recovery and business continuity processes.

- Own and implement IT policies, SOPs, security controls and related documentation.

- Manage employee onboarding/offboarding from an IT and system-access perspective.

- Coordinate with Australian clients, their IT teams, ISPs and external vendors when required.

- Identify opportunities for technology improvements, standardisation and practical workflow automation.





- Guide the IT Support team and ensure timely resolution and appropriate escalation of IT issues.

Key Skills & Experience:

- 5+ years of relevant experience in IT infrastructure, system administration or IT support.

- Solid hands-on knowledge of hardware, networking, Windows, Microsoft 365, VPN/RDP, routers, switches, firewalls and endpoint security.

- Experience with Active Directory/Entra ID, user access and security administration.

- Experience in IT asset management, backup/recovery, business continuity and vendor management.

- Strong troubleshooting, problem-solving, ownership and communication skills.

- Experience supporting multiple offices, remote teams or client environments would be an advantage.

- Experience in KPO, BPO, accounting, financial services or professional services would be preferred.

- Relevant Microsoft, networking, IT service management or cybersecurity certifications would be beneficial.

📌 Information Technology Manager (Ahmedabad)
🏢 Taxoz India
📍 Ahmedabad