– RECEPTIONIST / FRONT DESK EXECUTIVE

Job Title: Receptionist / Front Desk Executive

Department: Front Office / Reception

Reports To: Front Office Manager / Hospital Administrator

Job Purpose To provide professional and courteous front-desk services to patients, visitors, doctors, and staff, while ensuring smooth registration, appointment scheduling, communication, and administrative support.

Key Responsibilities

- Welcome and greet patients and visitors in a polite and professional manner.
- Register current and returning patients accurately in the hospital/clinic system.
- Schedule, reschedule, and confirm patient appointments.
- Manage patient inquiries regarding doctors, services, timings, and procedures.
- Handle incoming and outgoing telephone calls and messages.
- Maintain patient records, registration forms, and other front-office documents.
- Coordinate with doctors, nurses, billing, laboratory, pharmacy, and other departments.
- Guide patients to the appropriate department or consultation area.
- Manage patient queues and ensure smooth movement of patients.
- Assist with billing, payment collection, receipts, and related documentation when required.
- Maintain confidentiality and security of patient information.
- Handle complaints and patient concerns courteously and escalate them to the appropriate authority when required.
- Maintain cleanliness and proper organization of the reception/front-desk area.
- Prepare daily reports related to registrations, appointments,



and other front-office activities.
- Follow hospital policies, infection-control practices, and safety procedures.
- Perform other administrative duties assigned by the supervisor/management.

Required Qualifications
- Minimum 12th pass; graduate preferred.
- Diploma/certificate in Front Office Management, Hospital Administration, or a related field is desirable.
- Basic computer knowledge, including MS Word and MS Excel.
- Good communication and interpersonal skills.
- Hindi and English communication skills preferred.

Required Skills
- Good customer/patient service skills.
- Professional and pleasant personality.
- Good telephone etiquette.
- Ability to maintain accurate records.
- Basic knowledge of hospital/clinic procedures.
- Ability to work under pressure and manage multiple tasks.
- Good coordination and teamwork skills.

Experience
- 1–2 years of experience in reception, front office, hospital, clinic, or healthcare administration is preferred.
- Freshers may be considered depending on organizational requirements.

Key Performance Areas
- Accurate patient registration and documentation.
- Efficient appointment management.
- Patient satisfaction and courteous communication.
- Proper coordination with departments.
- Timely and accurate reporting.
- Maintaining confidentiality and professional standards.

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits

- Flexible schedule
- Paid time off

Work Location: In person

📌 Hospital receptionist (Bhiwani)
🏢 SHANTI EYE HOSPITAL
📍 Bhiwani