- Assist with integration of products using Java, XML, SQL, and the HL7 Standard and FHIR
- Conduct all system testing, configuration, and verification to hand off to end user/Implementation Team
- Work with the Support Team to assist with integration issues, guiding them through corrective steps, and escalating issues to the team lead when unresolved
- Work with the Implementation Managers to deliver interfaces on time for customers
- Actively investigate customer issues and provide solutions by following troubleshooting guides, accessing knowledge bases, and researching answers
- Partner with R&D; to enhance product features and performance specifications
- Participate in a weekly rotation for on-call support (average less than 2 calls per week)