BSB NEXTGEN LABS PRIVATE LIMITED

— Head of Operations

Position: Head of Operations

Department: Operations

Reports To: Founder & CEO

Location: Remote

Employment Type: Full-Time

Level: Management

Direct Reports: Operations Executives, HR/Recruitment Team, Sales/Business Development Team, Trainers/Delivery Teams as assigned

1. Role Purpose

The Head of Operations is responsible for converting BSB NextGen Labs' business plans into disciplined day-to-day execution. The role owns operational planning, team coordination, service delivery, employee productivity, client/student operations, reporting, process implementation, and operational problem-solving.

The Head of Operations is expected to build systems so that BSB can operate efficiently without the Founder being involved in every routine decision.

1. Key Responsibilities

A. Daily Operations
- Manage and monitor the company's daily operations.
- Allocate work across teams and track completion.
- Maintain daily, weekly, and monthly operational plans.
- Identify operational bottlenecks and resolve them quickly.
- Ensure deadlines, commitments, and internal processes are followed.
- Maintain operational documentation and SOPs.

B. Team Management
- Coordinate HR, recruitment, sales, training, and delivery teams.
- Set clear responsibilities and measurable targets for team members.
- Conduct regular team meetings and performance reviews.
- Monitor attendance, productivity, task completion, and accountability.
- Escalate persistent performance issues to the Founder & CEO.
- Support recruitment, onboarding, training, and team development.

C. Training & Education Operations For BSB's industrial experience training and education division:
- Coordinate student enrollment and onboarding.
- Maintain batch schedules and student records.
- Coordinate trainers and practical/project sessions.
- Monitor attendance, assignments, projects, and completion.
- Ensure students receive promised deliverables.
- Track student feedback and resolve operational issues.
- Coordinate certificates and completion documentation.

D. Sales & Business Development Operations
- Convert management targets into actionable team targets.
- Track leads, follow-ups, conversions, and collections.
- Maintain CRM/lead-tracking systems.
- Ensure sales executives follow up systematically.
- Monitor daily and weekly sales performance.
- Coordinate with the Founder on major prospects and strategic clients.
- Identify operational reasons for lost leads and improve the process.

E. Client & Project Operations
- Coordinate onboarding of clients for BSB's IT, BPO, medical coding, and other approved services.
- Ensure project requirements are clearly documented.
- Coordinate resources and delivery schedules.
- Monitor project progress and client commitments.
- Escalate major client issues to the Founder.




- Maintain client/project status reports.

F. Process & Systems Development
- Create and maintain SOPs for recurring operations.
- Build simple workflows for lead management, onboarding, delivery, reporting, and collections.
- Introduce measurable KPIs for each operational function.
- Reduce dependency on individual employees through documented processes.
- Continuously identify unnecessary costs, delays, and duplicated work.

G. Financial & Administrative Coordination
- Track operational expenses and approved budgets.
- Monitor pending invoices and collections with the relevant team.
- Coordinate with accounts/CA for required documentation.
- Ensure operational records are complete and organized.
- The Head of Operations does not independently approve major financial commitments unless specifically authorized by the Founder.

H. Management Reporting

Submit

Daily

- Team attendance/status

- Major tasks completed

- Sales/enrollment updates

- Operational problems

- Critical escalations

Weekly
- Department-wise KPI report

- Lead and conversion report

- Training/student report

- Client/project status

- Pending collections

- Hiring and manpower status

- Issues requiring CEO decisions

Monthly
- Operations performance report
- Revenue-supporting activities

- Employee productivity

- Cost/efficiency analysis

- Major operational risks
- Improvement plan for the next month

1. Key Performance Indicators (KPIs)

Performance will be measured primarily through:

KPI Area| Measurement

Operational Execution| % of planned tasks completed on time

Team Productivity| Target achievement by team

Sales Operations| Leads, follow-ups, conversions

Training Operations| Enrollments, attendance, completion

Client Delivery| Projects delivered within agreed timelines

Process Compliance| SOP/process adherence

Employee Productivity| Individual/team target achievement

Collections Support| Reduction in overdue/pending payments

Client/Student Experience| Complaints and resolution time

Reporting| Accuracy and timeliness of reports

1. Authority

The Head of Operations may:
- Assign operational tasks.
- Coordinate team members.
- Monitor employee performance.
- Implement approved SOPs.
- Schedule meetings and operational reviews.
- Recommend hiring or replacement of employees.
- Recommend process improvements.
- Escalate operational risks directly to the Founder & CEO.

The Head of Operations may not,



without Founder approval:
- Sign major contracts on behalf of BSB.
- Make major financial commitments.
- Change company pricing independently.
- Hire senior management.
- Terminate key employees.
- Change the company's business strategy.
- Make legal or statutory commitments.
- Represent the company in major strategic decisions.

1. Ideal Candidate Profile

Education
- Bachelor's degree required.
- MBA/PGDM or relevant management qualification preferred.

Experience
- 2–5 years of experience in operations, business administration, sales operations, training operations, BPO, IT services, recruitment, or a related field.
- Experience managing small teams is preferred.

Skills
- Team management

- Operations planning

- Sales coordination

- Communication

- Problem solving

- Reporting and analytics

- Excel/Google Sheets

- CRM/lead management

- SOP/process creation
- Basic financial and business understanding

1. Preferred Leadership Characteristics

The candidate should be:
- Highly organized
- Target-oriented

- Accountable

- Comfortable managing people
- Strong in follow-up
- Good at problem-solving
- Data-driven
- Comfortable working in a startup environment
- Capable of making routine operational decisions independently
- Willing to take ownership rather than waiting for instructions

1. What Success Looks Like

Within the first 90 days, the Head of Operations should be able to:
1. Establish a functioning daily operations system.
2. Create explicit responsibilities for every team member.
3. Implement daily/weekly KPI reporting.
4. Establish SOPs for major recurring processes.
5. Improve lead and follow-up discipline.
6. Bring training operations under systematic management.
7. Reduce the Founder’s involvement in routine operational issues.
8. Identify underperforming processes and employees.
9. Build a predictable reporting structure.
10. Create an operational system capable of supporting BSB's growth.

11. Reporting Structure

Founder & CEO ↓

Head of Operations

↓

Operations Executive(s)

↓

HR / Recruitment Team

Sales / Business Development Team

Training & Delivery Team

Support Staff The Head of Operations acts as the execution bridge between the Founder & CEO and the operating teams.

1. Employment Conditions

The selected candidate will be expected to:
- Maintain professional confidentiality.
- Protect BSB company information and client/student data.
- Follow company policies and SOPs.
- Maintain professional conduct with employees, clients, students, and partners.
- Accept measurable performance targets.
- Provide timely reports to the Founder & CEO.
- Work in accordance with applicable company policies and employment terms.

Approved By: Founder & CEO Company: BSB NextGen Labs Private Limited

📌 Head of Operations (Hyderabad)
🏢 BSB NextGen Labs
📍 Hyderabad