Role & responsibilities

- Welcome and greet guests with a warm, friendly, and skilled attitude.
- Assist guests with ticketing, seat allocation, show timings, and general queries.
- Ensure a smooth and comfortable guest experience throughout their visit.
- Check tickets and guide guests to the appropriate auditorium and seats.
- Maintain cleanliness and hygiene standards in assigned areas.
- Assist guests with food and beverage orders, where required.
- Handle guest complaints and concerns professionally and escalate issues to the concerned supervisor when necessary.
- Support crowd management and ensure smooth movement of guests during entry, intervals, and exits.
- Coordinate with Operations, F&B;, Housekeeping, Security, and other departments for smooth cinema operations.




- Conduct regular auditorium checks and ensure all facilities are guest-ready before every show.
- Follow all company policies, SOPs, safety guidelines, and service standards.
- Assist during special screenings, events, and promotional activities.
- Ensure proper handling of guest belongings and Lost & Found items as per company procedures.
- Maintain punctuality, grooming, and professional conduct at all times.
- Perform any other duties assigned by the Supervisor/Manager to ensure smooth cinema operations.

📌 Guest Service Associate (Gurugram)
🏢 INOX
📍 Gurugram