Company Description Ravi Group Builders & Developers is one of India’s leading real estate companies and a key contributor to the growth and transformation of Mira Road for over 20 years. The company has successfully developed around 10 million square feet of residential and commercial projects, delivering approximately 17,000 housing units across more than 40 completed developments.

With a strong presence in Mira Road, Ravi Group has also expanded into key Mumbai suburbs such as Andheri, Borivli, Kandivali Charkop, Malad, and Goregaon. The organization focuses on quality construction, timely delivery, and creating value for residents and commercial clients. Team members join a dynamic environment shaped by ongoing projects and long-term urban development.

Role Description The Guest Relations Executive is a full-time, in office role based in Mumbai. The individual will welcome and assist visitors and clients, manage front desk and reception activities, and ensure a professional and courteous experience at all times.

Day-to-day responsibilities include answering inquiries, coordinating appointments and site visits, providing information about projects, and maintaining visitor records. The role also involves supporting basic sales and customer follow-up activities, handling phone and email communication,



and collaborating with internal teams to resolve guest concerns.

The Guest Relations

Executive is expected to uphold high standards of hospitality, represent the brand positively, and contribute to an organized and productive customer-facing environment.

Qualifications

- Guest Relations and Customer Service skills to manage visitor interactions, address queries, and ensure a positive experience.
- Strong Communication abilities to handle in-person, telephone, and email correspondence clearly and professionally.
- Sales awareness and basic sales support skills to assist prospective customers with information on projects and offerings.
- Experience with Receptionist Duties, including front desk management, appointment scheduling, and visitor documentation.
- Good organizational and time management skills, with attention to detail in handling records and follow-ups.
- Proficiency in common office software and telephone systems; familiarity with CRM tools is an advantage.
- Ability to remain calm, courteous, and solution-focused in a fast-paced customer-facing environment.
- Previous experience in real estate, hospitality, or a similar customer-facing role is preferred.
- Minimum of a high school diploma; a degree or diploma in hospitality, business, or a related field is an added benefit.

📌 Guest Relations Executive (Mumbai)
🏢 Ravi Group Builders u0026 Developers
📍 Mumbai