As a Guest Relations Executive at Koala, you will be responsible for delivering exceptional guest experiences, managing guest interactions, and maintaining high standards of hospitality and service.

Key Responsibilities

- Manage guest check-in, check-out, queries, and special requests.

- Provide concierge support and ensure a seamless guest experience.

- Handle guest feedback and complaints professionally.

- Conduct pre-arrival checks, service audits, and maintain hygiene standards.

- Coordinate viewings, meetings, gifting, and other guest activities.

- Maintain guest records, databases, and reports.

- Coordinate with internal teams to ensure smooth service delivery.

- Assist in training staff on guest handling and service standards.

Skills & Qualifications

- Excellent English communication and interpersonal skills.

- Well-presented, polite, patient, and skilled.

- Strong organizational and problem-solving skills.

- Ability to handle guests and complaints calmly.

- Degree/Diploma in Hospitality or Hotel Management.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Guest Relations Executive (Arpora)
🏢 Jaglax Homes
📍 Arpora