& Key Result Areas (KRA)

Position: General Manager Service

Company: Auric Motors Pvt. Ltd. (Maruti Suzuki Authorized Dealership)

Location: Jaipur

Department: Service

Reporting To: Dealer Principal / Managing Director

Educational Qualification

- Diploma / B.Tech in Mechanical Engineering

Experience
- Minimum 5+ years of experience as General Manager Service
- Experience in Maruti Suzuki or reputed automobile dealership preferred

Salary
- As per industry standards

Role Summary The General Manager Service is responsible for end-to-end service operations of the dealership, ensuring customer satisfaction, workshop profitability, manpower productivity, and compliance with Maruti Suzuki service standards.

Key Responsibilities

- Overall management of service workshop operations including Mechanical, Bodyshop, and PDI
- Ensure compliance with Maruti Suzuki service SOPs and audit standards
- Achieve CSI targets and enhance customer satisfaction
- Drive service revenue, labor, and spare parts targets
- Improve workshop productivity, efficiency, and turnaround time
- Control warranty, goodwill, and operational costs
- Lead and develop Service Managers, Advisors, and Technicians
- Handle customer escalations and grievance resolution
- Ensure safety, 5S, and housekeeping standards




- Coordinate with OEM, insurance companies, and vendors

Key Result Areas (KRA)

Customer Satisfaction

- Achieve CSI score as per Maruti Suzuki benchmark
- Reduction in customer complaints and repeat repairs

Revenue & Profitability
- Achievement of monthly and annual service revenue targets
- Growth in labor and spare parts sales
- Improvement in service gross margin

Workshop Productivity
- Technician productivity above 85%
- Improved vehicle throughput and reduced TAT

Process & Compliance
- 100% adherence to Maruti Suzuki SOPs
- Successful completion of OEM audits

Manpower Management
- Skill development and certification of staff
- Low attrition and effective manpower utilization

Warranty & Quality Control
- Reduction in warranty rejections
- Improvement in first-time-right repair ratio

Cost & Inventory Control
- Effective control of workshop expenses
- Optimized spare parts inventory levels

Leadership & Reporting
- Regular MIS review and reporting
- Implementation of improvement action plans

Contact Details

Hemant Choudhary

GM – HR

Auric Motors Pvt. Ltd.

Email: [email protected]

Mobile: (phone hidden)

📌 General Manager Service (Jaipur)
🏢 Auric Motors
📍 Jaipur