General Manager (Facility Management, Housekeeping & Deep Cleaning Services)1. Role DefinitionThe General Manager (GM) is responsible for overseeing the full operational, financial, and strategic functions of the housekeeping & Deep Cleaning service company. The GM ensures cross-functional alignment across departments to drive performance, profitability, team development, and client satisfaction.

This role involves strategic thinking, hands-on leadership, and structured execution to ensure service excellence and sustainable growth.

2. Deliverables / Key Result Areas (KRAs)

- - Strategic Planning & • Execution

- - Operations Oversight
- - Client Relationship Management
- - Team Leadership & • HR Collaboration

- - Sales & • Business Development

- - Finance & • Profitability Oversight

- - Process & • Quality Compliance

- - Technology & • Automation Implementation

- - Crisis & • Risk Management

- - Brand & • Culture Building

3. Tasks & • Activities (By Sub-Function)

Strategic Planning & • Execution

- - Conduct strategic meetings every 45 days with team leaders
- - Review goals, challenges, and growth roadmap
- - Track progress on strategic initiatives
- - Assign actionable items with deadlines

Operations Oversight

- - Review manpower planning and site allocation daily
- - Ensure field officer deployment and site audits
- - Maintain shift rosters, attendance, and uniform standards
- - Resolve site-level issues through field support

Client Relationship Management

- - Schedule monthly feedback calls or visits with clients
- - Review complaints and resolutions weekly
- - Share MOMs and updates with stakeholders
- - Generate client referrals and testimonials

Team Leadership & • HR Collaboration

- - Conduct weekly check-ins with field team and operation managers
- - Review TLRs and performance of team members




- - Support hiring needs and onboarding of key roles
- - Mentor potential leaders and reinforce culture

Sales & • Business Development

- - Support large deal closures or meetings
- - Help create offers, negotiate terms, and review contracts
- - Explore upselling or cross-selling at existing sites
- - Track current lead generation and follow-ups

Finance & • Profitability Oversight

- - Track site-level P&L; monthly
- - Review payment collections and follow-ups weekly
- - Control operating expenses (Rokdi, OT, logistics)
- - Ensure salary, billing, and cost targets are aligned

Process & • Quality Compliance

- - Ensure SOPs and site-level checklists are followed
- - Track audit reports and team compliance
- - Conduct root cause analysis for quality gaps
- - Review grooming and documentation standards

Technology & • Automation Implementation

- - Implement digital tools for attendance, audits, feedback
- - Train team members on using tech tools
- - Track usage and automation benefits
- - Shortlist manual tasks to automate monthly

Crisis & • Risk Management

- - Maintain risk register and response plan
- - Lead crisis response team
- - Log incidents and track resolution TAT
- - Train staff on emergency protocols

Brand & • Culture Building

- - Celebrate staff birthdays, achievements, and wins
- - Display company values and internal updates
- - Reward team for good behaviour and attitude
- - Conduct monthly engagement activities

4. Metrics & Measurement Parameters

- - Quantity: Number of tasks completed, reports submitted, trainings done
- - Quality: Accuracy of audits, feedback scores, SOP adherence
- - Timeliness: On-time reporting, resolution TAT, attendance logs
- - Cost: Expense reduction, profitability margin, budget adherence
- - Engagement: Participation in meetings, activities, culture initiatives

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📌 General Manager (Ahmedabad)
🏢 The Cleaning
📍 Ahmedabad