Role Purpose The General Manager is responsible for end-to-end management of the 55-room resort, balancing hands-on operational leadership with strategic oversight. The role demands a strong understanding of resort operations, destination hospitality, guest engagement, and owner relations, particularly in a hill / nature destination.

Key Responsibilities

1. Resort Operations & Leadership

- Lead all operational departments including Front Office, Housekeeping, F&B;, Engineering, Security, Landscaping, Activities, and Spa/Recreation (if applicable).
- Ensure smooth day-to-day operations with a strong on-ground presence and visibility.
- Implement and monitor SOPs in line with Saj brand standards and service philosophy.
- Ensure full compliance with local laws, excise regulations, pollution norms, safety standards, and statutory requirements relevant to Maharashtra hill destinations.

2. Guest Experience & Brand Representation

- Deliver a warm, personalized, and memorable guest experience aligned with Sajs hospitality ethos.
- Actively interact with guests, handle escalations, and convert complaints into loyalty opportunities.
- Monitor online reviews (OTA, Google, social platforms) and drive continuous improvement in guest satisfaction scores.
- Position the resort as a preferred destination for weekend getaways, celebrations, and retreats.

3. Financial & Business Performance

- Prepare and manage annual budgets, forecasts, and operating plans.
- Drive profitability through effective cost control, inventory management, and revenue optimization.
- Analyze P&L;, MIS reports,



and KPIs; take corrective actions where required.
- Ensure optimal pricing, yield management, and package creation for peak and lean seasons.

4. Sales, Marketing & Revenue Generation

- Drive room, F&B;, and ancillary revenues through targeted sales initiatives.
- Develop and promote destination weddings, social events, corporate offsites, and experiential packages.
- Work closely with central sales & marketing teams on branding, digital presence, and promotions.
- Build strong relationships with travel agents, corporates, wedding planners, and local partners.

5. Human Resources & Team Development

- Recruit, train, and retain a multi-skilled, service-oriented resort team.
- Build a positive, disciplined, and performance-driven work culture.
- Manage manpower planning, duty rosters, productivity, and staff accommodation where applicable.
- Conduct regular training, appraisals, and succession planning.

6. Asset, Maintenance & Safety Management

- Maintain high standards of upkeep for rooms, public areas, landscaping, lake-facing zones, and back-of-house areas.
- Oversee preventive maintenance, AMC contracts, and capex projects.
- Ensure safety of guests and associates,



including fire safety, water safety, and monsoon preparedness.

7. Owner & Stakeholder Communication

- Act as the primary point of contact for ownership and corporate office.
- Provide regular updates on operational performance, financials, and guest feedback.
- Ensure alignment between owner expectations, brand standards, and operational realities.

Preferred candidate profile & Qualifications

- Graduate / Postgraduate in Hotel Management or Hospitality-related discipline.
- 10-15 years of hospitality experience, with at least 4-6 years as a Resort Manager or General Manager.
- Prior experience in destination resorts, hill stations, or leisure properties preferred.
- Strong exposure to weddings, events, and experiential hospitality is an advantage.

Key Skills & Competencies

- Robust leadership with a hands-on, problem-solving approach.
- Excellent financial acumen and operational understanding.
- Guest-centric mindset with strong interpersonal skills.
- Ability to work in a remote / destination location and manage seasonal demand.
- High integrity, maturity, and ownership mindset.

Key Performance Indicators (KPIs)

- Occupancy, ADR, RevPAR
- Guest satisfaction scores and online reputation
- F&B; and events revenue growth
- Cost controls and GOP
- Employee retention and engagement

Reporting Structure

- Reports to: Vice President - Corporate Office Saj Hotels & Resorts
- Direct Reports: Department Heads, Unit Heads, and SupervisorsRole & responsibilities

📌 General Manager - Operations (Varanasi)
🏢 Saj Hotels
📍 Varanasi