- Bachelor’s Degree / Diploma in Hotel Management or Hospitality Management Experience: 1–3 years in hospital front office, hotel, or hospitality industry preferred. Freshers may also be considered.

- Welcome and greet patients, attendants and visitors in a skilled and courteous manner.

- Manage patient registration, OPD enquiries, appointments and visitor assistance.

- Provide accurate information regarding hospital services, departments, doctors and facilities.

- Handle telephone calls, enquiries and patient queries efficiently.

- Coordinate with various departments for patient assistance and smooth service delivery.

- Assist patients and attendants with directions, admission procedures and other hospital formalities.

- Maintain proper records of enquiries, complaints, feedback and visitor details.





- Handle patient complaints professionally and coordinate with the concerned department for timely resolution.

- Ensure proper grooming, professional behaviour and hospitality standards at the front desk.

- Maintain cleanliness, discipline and organized functioning of the reception area.

- Coordinate with housekeeping, security, billing and nursing departments for patient convenience.

- Ensure patient confidentiality and follow hospital policies, protocols and service standards.

- Support patient satisfaction initiatives and maintain a positive hospital experience.

- Perform any other duties assigned by the competent authority.

Pay: From ₹20,000.00 per month

Work Location: In person

📌 Front Office Executive (Varanasi)
🏢 Heritage Institute of Medical Sciences
📍 Varanasi