Seeking a Front Office Associate to provide excellent guest service and handle day-to-day front office operations, including check-in, check-out, reservations, and guest requests.
Key Responsibilities
- Welcome guests and provide a warm and professional reception experience.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and guest requests.
- Handle guest queries, complaints, and requests professionally.
- Coordinate with Housekeeping, F&B;, Engineering, and other departments.
- Maintain accurate guest records and front office documentation.
- Handle billing, payments, and other front desk transactions.
- Provide information about hotel facilities, services, and local attractions.
- Ensure smooth communication and follow-up throughout the guest's stay.
- Maintain high standards of guest satisfaction and service.
Skills & Requirements
- Previous experience in front office or hospitality is preferred.
- Good communication and interpersonal skills.
- Pleasant personality with a customer-focused approach.
- Basic knowledge of hotel operations and front office procedures.
- Ability to handle guest concerns calmly and professionally.
- Basic computer and hotel software knowledge.
- Willingness to work in shifts, including weekends and holidays.
- Employee recognition programs.
How to Apply Interested candidates can apply directly through Indeed.
Perks
- Flexible schedule
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
📌 Front Office Associate (Bengaluru)
🏢 Vividus Hotels
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.