We are seeking an experienced and customer-focused Front Office Executive to manage front desk operations and ensure a smooth and memorable experience for our guests. The ideal candidate should have strong communication skills, good operational knowledge, and the ability to handle guest requirements independently.
Key Responsibilities:
- Manage daily front office operations and ensure smooth functioning of the reception desk.
- Supervise and coordinate guest check-in and check-out procedures.
- Handle reservations, room blocking, room allocation, and booking modifications.
- Maintain accurate guest profiles, records, and reports.
- Handle guest complaints and resolve issues promptly and professionally.
- Coordinate effectively with Housekeeping, F&B;, Maintenance, Security, and other departments.
- Monitor room status and ensure timely room readiness.
- Handle billing, payments, cash transactions, and settlement procedures.
- Prepare daily front office reports and shift handover reports.