We are looking for a friendly, qualified, and customer-focused Front Office Associate to join our team. If you enjoy interacting with people, have strong communication skills, and can create a welcoming experience for guests, we’d love to hear from you.

Position: Front Office Associate

Key Responsibilities:

- Welcome and assist guests/clients in a professional and courteous manner.

- Handle check-ins, check-outs, reservations, appointments, and guest enquiries.

- Answer phone calls, emails, and other customer queries promptly.

- Maintain accurate guest records and front-office documentation.

- Coordinate with housekeeping, operations, accounts, and other departments as required.

- Handle guest requests, feedback, and complaints professionally.

- Manage cash, billing, invoices, and basic front-desk transactions when required.

- Maintain a clean, organized, and professional reception area.

- Ensure excellent customer service throughout the guest experience.

- Follow company policies, procedures,



and service standards.

Requirements

- Previous experience in front office, reception, hospitality, customer service, or a related role is preferred.

- Excellent verbal and written communication skills.

- Pleasant personality with a professional and welcoming attitude.

- Good interpersonal and customer-handling skills.

- Basic computer knowledge and proficiency in MS Office.

- Ability to multitask and work effectively in a fast-paced environment.

- Strong attention to detail and organizational skills.

- Ability to handle customer concerns calmly and professionally.

- Willingness to work in shifts, including weekends and holidays, if required.

- Fluency in English; knowledge of additional local languages is an advantage.

Pay: ₹8,086.00 - ₹15,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Front Office Associate (Calangute)
🏢 Goenca Reosts
📍 Calangute