: Front Desk ReceptionistPosition Overview

We are looking for a friendly, organized, and professional Front Desk Receptionist to be the first point of contact for our patients. The role involves managing incoming calls, welcoming and assisting patients, scheduling appointments, and ensuring smooth day-to-day front desk operations.

Key Responsibilities

- Attend and manage incoming telephone calls in a professional and courteous manner.
- Receive and welcome patients, visitors, and attendants.
- Understand patients’ requirements and direct them to the appropriate doctor, department, or staff member.
- Schedule, reschedule, and cancel patient appointments through the clinic’s appointment system.
- Maintain an updated appointment calendar and coordinate with doctors and clinical staff.
- Register new patients and update existing patient information accurately.
- Provide patients with information regarding appointments, clinic timings, services, and basic procedures.
- Manage patient check-in and check-out processes.
- Coordinate with patients regarding appointment confirmations and reminders.
- Handle patient queries and escalate complaints or concerns to the appropriate person when required.
- Maintain confidentiality of patient information and follow all privacy and data-handling procedures.
- Maintain a clean, organized, and welcoming reception area.
- Coordinate with billing, nursing, laboratory, pharmacy, and other departments as required.
- Maintain necessary front desk records, registers,



and daily reports.
- Handle routine administrative tasks such as photocopying, scanning, filing, and documentation.
- Ensure a smooth and positive patient experience from arrival through departure.
- Perform any other front-office or administrative duties assigned by the management.

Required Skills & Qualifications
- Graduate or equivalent qualification preferred.
- Prior experience in a hospital, clinic, healthcare facility, or front-office role is preferred.
- Excellent communication and interpersonal skills.
- Pleasant, polite, and professional personality.
- Good telephone etiquette.
- Strong organizational and time-management skills.
- Basic computer knowledge and familiarity with MS Office or appointment-management software.
- Ability to multitask and remain calm in a busy reception setting.
- Good spoken English; knowledge of local languages is an advantage.
- Ability to maintain patient confidentiality and handle sensitive information professionally.

Key Competencies
- Patient-focused approach
- Communication skills
- Professionalism and courtesy
- Attention to detail
- Appointment and calendar management
- Problem-solving skills
- Teamwork
- Time management
- Reliability and punctuality

Working Conditions
- Full-time position.
- The role requires regular interaction with patients, attendants, doctors, and other healthcare staff.

Pay: ₹8,800.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Desk Receptionist (Hyderabad)
🏢 BLISS Foundation
📍 Hyderabad