Department: Operations Company: Namaste Chai Location: Goa Experience: 0–2 Years in F&B;/Retail preferred Reporting To: Outlet Manager / Store Manager About the RoleWe are looking for an energetic and customer-focused F&B; Associate to support the smooth day-to-day operations of the Namaste Chai outlet and deliver a positive customer experience. Key ResponsibilitiesGreet customers and provide friendly, efficient service. Take and accurately process customer orders.

Prepare and serve beverages and food items as per company standards. Maintain quality, hygiene and food-safety standards at all times. Handle POS billing and cash/card/UPI transactions accurately. Maintain cleanliness of the counter, dining area and work station.

Assist with stock receiving, storage and basic inventory checks. Follow standard recipes, portion control and operational procedures. Ensure timely service and resolve basic customer queries professionally.

Support opening and closing activities of the outlet. Report stock shortages,



equipment issues and operational concerns to the supervisor. Work effectively as part of the outlet team during peak hours.

Key Performance

Indicators (KPIs)Customer Service &

• Satisfaction Order Accuracy Speed of Service Hygiene &

• Cleanliness Billing/Cash Handling Accuracy SOP Compliance Attendance &

• Punctuality Teamwork &

• Discipline Stock/Wastage Control Desired Candidate Profile0–2 years of F&B;, QSR, café or retail experience preferred. Freshers with the right attitude may also apply. Good communication and customer-service skills. Energetic, presentable and willing to work in a fast-paced setting. Comfortable working in shifts, weekends and holidays. Basic understanding of English/Hindi; knowledge of Konkani is an advantage. Positive attitude, discipline and willingness to learn.

📌 Food And Beverage Associate (Ponda)
🏢 Team24 Foods And Beverages Private
📍 Ponda