- 10+ years of relevant experience or combination of work experience and education.
- 3+ years of project management experience.
- Knowledge of Service Desk, Field Services, Desktop Engineering or similar business practices, policies and procedures.
- Knowledge of project management practices, PMP certification is preferred
- Expertise with MS Project and MS Office suite (Excel macros and pivot tables)
- Excellent communication skills (verbal and written)
- Solid team working skills across client, supplier and geographically dispersed virtual teams
- Conflict management experience
- Knowledge of ServiceNow, Remedy and/or SalesForce.com is preferred
- Prior Service Management experience is a plus.
- Basic knowledge of Field Service support processes and tools, to include: IMAC; Break Fix; Desk Side Support